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Service is very good and payments are speedy

Best insurance and customer service Ive known

Claims are always processed quickly, and whenever I have questions, customer service is always eager to help. Very happy with Trupanion, and I have recommended it to friends.

Very quick to resolve claims. Also very fair.

Robbie was very pleasant and answered all my questions. As for Trupanion I love them. In fact I just recommend them to two of my friends and you may soon be hearing from them,i could not say enough great thing.

By having the drs submit the paperwork took the stress off of my shoulders.

Prompt service.

Never have had any issues. Very fair

As with any company, the larger it becomes, the slower it becomes. When I would previously file a claim (i've been a customer for seven years) I would have my money in a week and a half, and that was when I was receiving paper checks. Now I am signed up for electronic payments, but it's taking almost the full thirty days to be processed. Given that amount and volume of my claims, that creates a real hardship for me, especially as I am unemployed. Having said that, the people are really friendly and helpful. I've been trying to get my dogs to have the same coverage, and I keep missing the deadline, but everyone is really kind and helpful in answering all my questions. Sames goes for explaining the reimbursement of my claims. i always have a million and one questions, and i've never had someone who wasn't well informed about the processes and able to explain them to me!! Please just process the claim quicker!!

Wonderful insurance company