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They refused to pay all your claims and find all the excuses to reject. Even with my policy clearly state wellness visit paid $20, but the company will find all excuses not paying. Last year my dog had a surgery, they refused all the claims. Ridiculous! Why do I pay health insurance to cover nothing?

Having used the insurance for two claims recently, I found that the processing was easy and fast. Every time I've called to confirm receipt of records or ask questions, I easily reached a friendly real person. Their website has been convenient for filing and confirming claim statuses, and they email updates, too. On top of that, they checked up on how my pet was doing after surgery giving me the impression that they genuinely cared.

On the surface Pets Best seems like a great insurance to have. Submitting a claim is easy. They process them relatively quickly IF you provide the medical notes. They tend to classify EVERYTHING POSSIBLE as an allergy so they can classify as pre-existing. An ear infection that needs anti-yeast medication is clearly not a seasonal allergy. So you have to watch claims carefully and submit appeals which is a lot of extra work.

When I first signed up in 2022, their claims processing was slow and the customer service sucked. Based on the speed at which my last few claims have been processed, I can see they are getting better.

The people T Lemonade were wonderful and made filing a claim for Piper's tummy troubles easy and rather quick. Thank you .

I am extremely grateful for the support provided by ASPCA insurance for my 4-year-old male Cane Corso, Luca. Recently, Luca experienced bloody urine, which was a worrying and stressful situation for me. After consulting with Pilchuck Veterinary Hospital, I was able to focus on making the right decisions for Luca's care without the added burden of financial concerns. The worst feeling in the world is knowing your dog is suffering and feeling helpless because of financial constraints. Thanks to ASPCA, I didn't have to choose alternative care plans due to cost. Instead, I was able to provide Luca with the best possible care he needed. The customer service was outstanding, and the claims process was smooth and hassle-free. With the direct deposit reimbursements, the claim process has much improved, with payments being received in just a few days. This support allowed me to prioritize Luca's health and well-being during a challenging time. Thank you, ASPCA, for being there when we needed it the most.

Very quick, easy, very user friendly, available 24/7. Deductible might be a little high but this is my first insurance so I’m not too sure. I have two pets added to my insurance and I never have to worry too much about them needing a check up or getting hurt.

Lemonade offered competitive rates for our 5 yr old Golden, so I figured it was worth switching from a previous provider and giving them a try. So far, coverage has been great, claims are very easy via the app, and service is excellent overall.

I am very please and thankful that I have the insurance coverage for my animals because I got reimbursed money and it only took a few days for it to be wired to my bank.

My beautiful chocolate lab had TPLO surgery when she was 1.5 and now the other leg at 4.5. Both times she has needed this surgery, both the Vet (same animal hospital) and the insurance company were amazing. The estimate was submitted, approved in 48hrs and the claim paid to me within 7 business days of her surgery. Zero hassles or issues. Submitting a claim on your own is simple, fast and easy. I will never own another animal without pet insurance from Pets Plus Us! Highly recommend!!!