5
out of 5
Verified
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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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5
out of 5
Verified
Ive always been happy with you and I refer you to everyone.
Ive always been happy with you and I refer you to everyone.... 9 years now. You have cared for two of my dogs, with care and compassion. My vets also seem to like working with you. We had one moment last year after my 7 year old needed a tooth puled.....where your underwriters tried to pull up something irrelevant from my dog when she was 8 weeks old. My vet thought is was ridiculous and had to waste his time trying to call you... it took him 12 goes to get a call back.... in the end it worked out... but its the reason i'm no longer giving you ten stars... but Im still a customer.
- INSURER: Trupanion
- POSTED: 06/07/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Great service with no stress!
The whole process was extremely easy. Easier than dealing with health insurance for my family and I. Thank you for helping to ease the stress and helping me take care of my cat.
- INSURER: Trupanion
- POSTED: 06/05/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Good coverage, straightforward claims process
Good Coverage:
We purchased Healthy Paws coverage for our two dogs several years ago and chose the 90% reimbursement option. So far, our policy has covered X-rays, ultrasounds, bloodwork, a CCL (dog ACL) surgery, multiple lumpectomies, radiation, hospital stays, prescription meds... to the tune of tens of thousands of dollars. Basically, one of our dogs is alive and kicking because we have coverage. We've never had any issues with them refusing to pay a claim or disputing a claim.
Note: If you're shopping for a policy, be sure to check the fine print about injuries. One of the reasons we went with Healthy Paws is that they are one of the few pet insurance companies that will cover injuries in addition to illness (the reasoning of other companies being that injuries are the result of negligence, I guess?). After the CCL surgery for our dog--which most policies out there wouldn't have covered--we're grateful that we did.
Straightforward claims:
The claims process is straightforward--just upload itemized and paid receipts--and claims are usually processed very quickly. It is a reimbursement model, so we use it in combination with a Care Credit account, and we have always been able to pay the card off with the reimbursement before the first payment comes due.
It has most of the usual caveats for pet insurance:
No, they don't cover preexisting conditions. No, they don't cover preventative care or office visits. Yes, your rates will slowly increase over the years. If you are lucky and your pet never has an emergency or a major health issue, you will spend thousands of dollars over their lifetime in insurance payments and wonder why you even bothered. If you are like us, you will thank your lucky stars that you got the policy as you watch the vet bills roll in and realize that the insurance makes it possible for you to treat your pet. In other words: it's insurance.
BUT if you have decided to get pet insurance, Healthy Paws is probably just about the best out there.
- INSURER: Healthy Paws
- POSTED: 06/01/2021
- BY: Susan
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
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5
out of 5
So glad we chose Healthy Paws
When we knew we were going to get our puppy, we looked into purchasing a health insurance plan. We had lost our German Shepherd to cancer several years prior, and while her form of cancer was incurable, I never wanted to be in a position where our ability to pay for treatment would determine what course of action would be taken. I did the deep dive into all the different companies, and Healthy Paws was consistently at the top. What was the determining factor was the extremely high customer service ratings. Fast forward two and a half years and our Pomeranian was diagnosed with calcium oxalate stones that required emergency surgery. The claim submission process can be done on your phone, and there were zero issues getting reimbursed in a timely manner. To top it off, I received an email from Healthy Paws inquiring how Koji was doing after his surgery and requesting we give him a hug on their behalf. This is a company who understands that my dogs are family members. They have earned their sterling reputation for top notch customer service, and I wouldn’t hesitate to recommend them to anyone wanting pet health insurance for peace of mind.
- INSURER: Healthy Paws
- POSTED: 05/26/2021
- BY: Connie
- BREED: Pomeranian
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5