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I filed three claims so am only talking about the third. Ive met the $400 deductible on this incident and am still being charged a hefty deductible and receiving only a small payment after making a copay which I don"t really understand either. Also the process seemed slow. I"ll be calling as I think a mistake has been made."

It was very easy to make the claim online. I received the details within 48 hours and within a week I got my check in the mail. Great!

The lady who answered my questions was very knowledgeable but most of all she is extremely kind. I totally enjoyed her and she made the experience pleasant and simple to understand.

The lady who answered my questions was very knowledgeable but most of all she is extremely kind. I totally enjoyed her and she made the experience pleasant and simple to understand.

always very prompt service- thanks!

I am so glad we got insurance for our pets. We don't have to ask the vet how much before he does a test. That relives us to focus on our pets health rather than the bill. Your customer service has always been very helpful. I will recommend your company to other pet owners.

The rep was very nice and professional. However, when I submitted a claim in the past, I was reimbursed very quickly. She explained that you are backed up with many claims right now and it may take more than a week from my call to process my claim.

The rep was very nice and professional. However, when I submitted a claim in the past, I was reimbursed very quickly. She explained that you are backed up with many claims right now and it may take more than a week from my call to process my claim.

My claim was rather lengthy but PetsBest handled it within a week. I received exactly what I expected. They are always quick and accurate. He suffered from liver disease which nobody saw coming. He was always so energetic and within a week his appetite decreased to almost nonexistent. We tried appetite stimulants but to no avail. The vets did everything they could but within four days of hospitalization he passed away. It was a very sad day for me. Pets Best handled the claim very fast. It didnt bring my cat back but it eased the financial burden it brought to me. Of course I would rather of had my cat get better and pay the full cost but things don"t always work out to our liking. Thank you PetsBest. "

I have had this coverage for my two shelties since they were pups. The are 8-9 years and I have maintained the coverage the entire time. I like knowing that if something happens to them it wouldn't be financially catastrophic to me. Filing a claim is easy with their online claim form and now that they have direct deposit the claim payment is quick. I highly recommend.