5
out of 5
Verified
Find and read reviews with confidence
With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
3
out of 5
Verified
I used to rave about Trupanion - quick processing quick payment and incredibly friendly customer service - real people who answered the phone in a few rings.
I used to rave about Trupanion - quick processing, quick payment and incredibly friendly customer service - real people who answered the phone in a few rings. Until a few weeks ago. Trupanion made an error on my claim and charged my full deductible on medication my dog has taken for years. I've been a client since 2016. Instead of processing my claim after I brought it to their attention and they confirmed YES - it was their error, they said I needed to wait another 2 - 14 days before the adjustor had time to review it again. Its been a week since the error was brought to their attention with no word the adjustor has looked at it. Yet, my premium goes up every year and I have never been late or missed a payment.
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Marijane
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
I was very satisfied with the service and I did recommend a family member to get Trupanion for their dog and they are also satisfied.
I was very satisfied with the service, and I did recommend a family member to get Trupanion for their dog, and they are also satisfied.
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Robin
- BREED: Pomeranian
- AGE OF PET: 0 - 3
5
out of 5
Verified
Trupanion Claim Experience
Each time I called into Trupanion the staff were very helpful, professional, and always made sure my questions were answered. Their website is user friendly and easy to follow instructions.
- INSURER: Trupanion Canada
- POSTED: 03/09/2023
- BY: Doug
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
YOU ARE SCAM!
I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!
- INSURER: Fetch
- POSTED: 03/08/2023
- BY: Bahar
- BREED: Scotish Fold
- AGE OF PET: 0 - 3
1
out of 5
YOU ARE SCAM!
I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!
- INSURER: Fetch Canada
- POSTED: 03/08/2023
- BY: Bahar
- BREED: Scotish Fold
- AGE OF PET: 0 - 3
5
out of 5
Dental surgery
Healthy Paws insurance paid for a much needed dental surgery on my one year old Boston Terrier. He had 26 impacted adult teeth removed that presented with dentigerous cysts- a condition covered by our policy. Thankfully 80% of the costs associated with this life altering procedure were reimbursed and that allowed us to focus on comforting our little guy- not the money. Very grateful for good coverage and expedient claim approval.
- INSURER: Healthy Paws
- POSTED: 03/08/2023
- BY: Jo
- BREED: Boston Terrier
- AGE OF PET: 0 - 3
5
out of 5
Excellent customer service
We've had the policy for almost 9 years (previously with another company), and just recently had to put our old man down. Pets Plus Us was great over the years. We've never had anything denied that shouldn't have been. On the contrary, they covered things we were warned might not be. Anytime I had to call in and speak to someone with a question, I found them very pleasant and helpful. 10/10 recommend, and we will get a policy with them again when we get another dog.
- INSURER: Pets Plus Us
- POSTED: 03/08/2023
- BY: Eva
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
2
out of 5
does not pay large claims
My dog had surgery. Well past the waiting period and all medical records sent in twice. A month before they came back and asked for the same records again. Would NOT recommend this company
- INSURER: Healthy Paws
- POSTED: 03/08/2023
- BY: josh
- BREED: Shih-Poo
- AGE OF PET: 0 - 3
5
out of 5
Outcome Great for Reimbursement on Alessandra's Claim
Met Life is great and will make adjustments to the claim based upon the Vet's report. They are a great company and I am glad that I have them for Alessandra's health care coverage.
- INSURER: MetLife
- POSTED: 03/08/2023
- BY: Rosemary
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
1 comments
POSTED: | BY: Healthy Paws Customer Service
Josh, We're sorry you baby had to have surgery. All claim decisions are based on your pet’s medical records. Medical records for your pet include doctor's notes, laboratory results, and other documentation regarding any of your pet's visits to the veterinarian. These notes are kept by your veterinarian and are not typically sent home with you. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Unfortunately, the records sent by your veterinarian were for your other pet enrolled with us. Our team has reached on your behalf to your vet for the appropriate records, Once received we can then process your claims. Give your babies hug from us. The Healthy Paws Team