5
out of 5
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5
out of 5
Verified
Customer service was excellent
Customer service was easy to reach by phone, knowledgeable and helpful. The whole process was very simple.
- INSURER: Trupanion Canada
- POSTED: 04/18/2023
- BY: Kelly
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Verified
Very polite and problem was resolved quickly.
Very polite and problem was resolved quickly.
- INSURER: Trupanion Canada
- POSTED: 04/18/2023
- BY: Jim
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
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5
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5
out of 5
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5
out of 5
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5
out of 5
Healthy Paws came through for me
I started a health insurance plan for my dog when we rescued him from the shelter 3 years ago. Fortunately, I didn't need to submit any claims to Healthy Paws for about 3 years and it seemed I was paying for something I wasn't really needing....until we had a doggie medical issue that required surgery. Filing the claim with Healthy Paws was easy. I paid the vet bill at the time of service, went home and opened the Healthy Paws app. I took a picture of the vet bill through the app and sent in the claim. Healthy Paws asked for the vet notes to be sent over to them as well, and after my vet sent over the notes, I had a check in my mailbox covering exactly what they said they would cover. When my dog went in for surgery 2 weeks later, I did the same thing with the pet hospital bill, and again within 2 weeks I got a check from them that covered everything they promised to cover. The policy saved my thousands of dollars on the surgery. There were no "fine print" issues or "got'cha" technicalities. Their coverage details were clear from day 1 and they delivered exactly as advertised when I needed them most. The health insurance is a gamble, but if you're looking for it, my experience with this company has been wonderful. They even sent out an email asking how my dog was doing about a week after his surgery. Healthy Paws came through when I needed them and filing claims with my phone and the app was simple. My dog is healing from surgery, and I would have been scrambling to find a way to pay if I didn't have this plan with Healthy Paws. If you're questioning how reliable they would be if your pet had an issue, I couldn't ask for a better and easier experience than what they just provided for me and my dog.
- INSURER: Healthy Paws
- POSTED: 04/17/2023
- BY: Robert
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
1
out of 5
Scam, don't waist your time
Bought one of their most expensive plans at $125 per month. We had a puppy that started having diarrhea and the vet recommended an abdominal ultrasound to rule out a blockage. Total for visits and ultrasound was just under $2k. This scam of a company paid $40. Don't waste your money. Will be saving the $125 per month from now on.
- INSURER: AKC
- POSTED: 04/17/2023
- BY: Clayton
- BREED: Golden Retriever
- AGE OF PET: 0 - 3