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The decreasing coverage and the increasing cost for 3 pets is becoming an issue. You used to be better!

It's so easy to place a claim through their online site; fill out a few lines, scan receipts and send. They always process my claim promptly. The payment is posted into my account in a few days. It only takes less than a week for the whole process. I'm very thankful I can get the peace of mind by such a small amount of monthly payment. My younger daughter first purchased this pet insurance for her two doggies which was recommended by her vet. She recommended it to me for my cat. Now my older daughter has this insurance for her dog. We are all very happy with this pet insurance.

Just wondered why it is taking so long this time for payment of claim.

Just wondered why it is taking so long this time for payment of claim.

I filed three claims so am only talking about the third. Ive met the $400 deductible on this incident and am still being charged a hefty deductible and receiving only a small payment after making a copay which I don"t really understand either. Also the process seemed slow. I"ll be calling as I think a mistake has been made."

It was very easy to make the claim online. I received the details within 48 hours and within a week I got my check in the mail. Great!

The lady who answered my questions was very knowledgeable but most of all she is extremely kind. I totally enjoyed her and she made the experience pleasant and simple to understand.

The lady who answered my questions was very knowledgeable but most of all she is extremely kind. I totally enjoyed her and she made the experience pleasant and simple to understand.

always very prompt service- thanks!

I am so glad we got insurance for our pets. We don't have to ask the vet how much before he does a test. That relives us to focus on our pets health rather than the bill. Your customer service has always been very helpful. I will recommend your company to other pet owners.