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I was very skeptical at first. I saw a lot... A LOT of bad reviews. So many people said they never answer, they take forever, all these things that sounded like red flags...but these reviews were all over the place for every insurer, so I figured with a big name like Nationwide, they would be the safest bet. I was right. So, I think I figured it out. As long as you are organized, they are organized. Every claim I send has my dog's name, claim #, date, and the "why." It's in the subject line, the file name, the email, everywhere. I have a sneeeeeaking suspicion that a lot of the people telling everyone their insurer stinks is also doing things like sending them a PDF called "untitled1" with a "no subject" email with no other details, ya feel me?

Nationwide has been a very good insurer for our frenchie, Astor. Unfortunately, one thing they don't tell you when you sign up is that if you want the best plan, you need to request that at your renewal. Since our dog has had so many issues with allergies, we were unable to upgrade him to the highest plan, which would have covered his neutering. I would say, overall, the coverage has been great once you meet your deductible. Also note that there are different tiers and you need to check what is covered under each, because for instance neutering was not covered under the second tier plan which we have.

I THINK IT WAS VERY KIND AND THOUGHTFUL TO EMAIL ME AND CHECK ON MY MIA. SHE HAD AN EAR INFECTION AND HAD A COUPLE VET VISITS. SO WHEN THEY SAW MY CLAIMS THEY CHECKED IN ON HER. I THINK THAT WAS A VERY CONSIDERATE GESTURE. THAT WAS THE FIRST TIME ANYTHING LIKE THAT HAS HAPPENED.

I’m so appreciative for the pet insurance you provide. If it wasn’t for your help, I wouldn’t have the piece of mind that I do knowing that if something is wrong with maxi, I don’t have to worry about costs. It’s an extremely grateful feeling knowing my fur baby is always taken care of!

my claims get processed quickly and no hassle

EASY TO FILE CLAIMS AND RECEIVED THE CHECK FAST

Our dog got into the trash and ended up needing surgery for foreign body obstruction. In the next few weeks he had several complications related to a bad suture reaction in his incision. We were able to very easily submit the claim for the initIal surgery and all of his follow ups and received our reimbursement quickly and with no issues. Our dog has been doing great and we are so thankful this allowed us to afford this life saving surgery!

Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!

Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!

When you have had so many disappointments working with insurance companies, it is such a pleasant surprise to actually work with one that cares! I have nothing but nice things to say about VPI. Prompt processing of claims and reimbursements and caring customer service make this company the one to choose!