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Love Nationwide insurance. I have confidence in them in all aspects.

VPI Insurance has been a god send. They are prompt with their payments and very fair with the claims. Both of our dogs are insured and we are very happy with everything.

Very responsive and helpful when I call.

Extremely easy , nicest people to deal with

Great customer service and quick process of claims

I appreciate the coverage and the easy claims method. Our last dog got sick and we spent many thousands of dollars to try to save her. Unfortunately we couldn't t. Nor could we afford ALL the treatments the vets suggested even though we spent a great deal.

I, unfortunately, have a dog with all kinds of issues allergies, stomach, orthopedic wouldn't be able to care for him properly without Trupanion

Re: Claim # 201805314129 Quite honestly, we have been very frustrated with dealing with claim# 201805314129 in the amount of $573.50. Our dog, Star, was very ill for almost 2 weeks. We took her to our regular Vet once we realized her cough, nasal congestion, loss of appetite, lethargy and diarrhea were not improving despite our best efforts. We do not run to the Vet the second an illness appears. We give it a chance to resolve itself. We were prescribed antibiotics and cough medicine by our Vet. After days, Stars symptoms got worse. It was a weekend and we found ourselves at the Blue Pearl as an emergency. Star was having difficulty breathing and her eyes were droopy, had a fever and eye discharge along with all of the other symptoms listed above. The ER Vets were concerned with her presentation and suggested that they give her Sub-Q I.V. We did that and they also wanted to run a whole array of tests. At this point, we didn't have a lot of money to spend. This is dog #2 in our home with the same symptoms. We had at this point spend nearly $1200 in a week and a half between our dogs on vet bills. We asked the Vet to tell us which tests were most vital for the health of Star. They told us what we needed to do to rule out some serious illnesses based on presentation. We did what the Vet at Blue Pearl said. This illness lasted 2 weeks. Star took almost 4 weeks to bounce back from this illness. We sent in all paperwork given to us by Blue Pearl. Nationwide diagnosed Star as having Laryingitis because the paperwork only provided symptoms and treatment. As a result, only reimbursed us $81.33. Absolutely not what was going on. Star did not just have Laryingitis. I contacted Blue Pearl to ask for their help. They forwarded everything they have to Nationwide regarding this illness. They told me on the phone that this was not a correct diagnosis given by Nationwide. Blue Pearl also said not everything is gven a diagnosis. Blue Pearl was so concerned that they suggested we hospitalize Star if she didn't improve by the next day. I really need this claim to be paid or we will have to find another insurance company. This was a very sick dog!! We minimalized our bills as much as possible. We only did what the Vet said we had to based on what was going on. As of now, I am waiting to hear Nationwide respond to the additional paperwork Blue Pearl sent. Deborah Frankel debfox123@verizon.net

Adequate service. Expected more robust reimbursement, but still satisfied.

I'm extremely happy with my ASPCA insurance. I can't believe how much they reimburse to me. My Jaxon has chronic kidney disease and it started after I got my insurance for him. With it. I am able to afford taking my dog to a holistic vet for acupuncture, taking my dog to the hospital, his prescription dog food, and more.