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Excellent customer service, and the managed to cover my expenses fully after the deductible.

We have had Trupanion for years and have never once made a claim as we do our best to keep our pets healthy and safe. However, when one of my dogs could barely stand due to back pain, we made our first claim, only to be denied due to it being a "pre-existing" condition. The vet visit they cited was for what we suspected as back pain, but turned out to be an upset stomach, completely unrelated to his back. That does not matter. Because we went in for what we thought was back pain, regardless of what the actual diagnosis was, counts as back pain and a cop out for Trupanion. Save your money, put it in a small emergency fund, but I would definitely not recommend giving a single cent to this company.

My payment has not yet arrived but the fault is mine. I have been extremely satisfied! Great job!

I have let all my friends and family know what a relief it was to have Trupanion when we have faced major illnesses/accidents with our dog. The trauma of having a sick pet is hard enough and it is such a relief to be able to contact Trupanion and get prior approval of claims so that we are not faced with financial trauma as well.

I have let all my friends and family know what a relief it was to have Trupanion when we have faced major illnesses/accidents with our dog. The trauma of having a sick pet is hard enough and it is such a relief to be able to contact Trupanion and get prior approval of claims so that we are not faced with financial trauma as well.

Our first claim required the vet to submit the prior year's health history, which I didn't expect. However, the claim was handled quickly and my emails were answered to explain the process. I'm very pleased with the coverage, payment and excellent customer service.

Had Trupanion for 6+ years now.Easy claims for covered illnesses. No Complaints at all.

Had Trupanion for 6+ years now.Easy claims for covered illnesses. No Complaints at all.

I am very pleased in every aspect. While I was at Texas A&M Vet. Hosp. have told so many people about yall, family, friends and even at the pet stores. I will always tell others about yall!! Thank you for all you did for Bei, we will miss her!!

I am very pleased in every aspect. While I was at Texas A&M Vet. Hosp. have told so many people about yall, family, friends and even at the pet stores. I will always tell others about yall!! Thank you for all you did for Bei, we will miss her!!