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Very professional and timely

Have not had a single issue with claims. My dog had a fast growing tumour which required a CT scan and eventually surgery to remove. Pets Plus Us covered 90% of every claim we submitted, no questions asked!

By far the worst customer server I've received since starting the policy two years ago. Rare that I submit a claim so this is unacceptable and truly not worth the premiums I pay. Even a comment to reach out after a review was not answered, internal email unanswered, chat never available.

I rarely submit a claim... but when I do... I expect it to be processed and communicated efficiently, if they need any additional info. Over 12 days and no communication. Had to sign in to see they are asking for exact invoice I sent them in the very first claim submission. Submitted an email through contact and no reply. Premiums and any billing are super punctual in contrary. I'd think twice about relying on Metlife to care about you, your pet, or any concern you have.

When our daughter's new pup developed chronic health issues that required many on going vet visits at great expense, we made the decision to get pet Insurance for our new Shih Tzu puppy.....just in case. Well, low and behold, he was diagnosed with an eye condition that ultimately led to surgery. The first done by our regular vet did not obtain lasting results so we were referred to a Veterinarian Specialist Hospital where a 2nd surgery was performed successfully by an Opthamolagist. Though expensive, all our claims submitted were covered and a full 80% reimbursed to our account. Definitely choosing Furkin was the BEST decision and we have no regrets.

We are very satisfied with our choice for insuring our two dogs, Healthy Paws. We had choices of coverage and premiums. We never thought we would need insurance as much as we have. Healthy Paws is easy to use and submit claims. Claims are reviewed and paid at a reasonable, speedy rate. Customer service has always been a pleasure to work with.

I've been with this company for 7 years now. I now have two pets covered {mother & daughter.) When I took out this insurance upon getting my pet, I had no idea of pet insurance. This is the first pet I've owned in years. They have a variety of coverages to choose from. I of course, unlike some took out the coverage that is called unlimited. It covers pretty much everything you can think of. They will reimburse you I do believe is 90% of what you paid. Once you send in your proof of payment to the vet, upon review you receive your 90% back usually within 15 to 30 days max. I've never known an insurance company to do such. In the past I probably would've taken the least expensive policy, thinking I'd never use. You can't go wrong with this company for whatever you pay, most is actually reimbursed. I've never considered any other pet insurance, I highly recommend or looking into if in search of pet insurance,

Healthy Paws has saved my fur babies multiple times. As recent as this past month. My dog was throwing up constantly. After the 7th time we brought her to the ER. To keep a long story short, they found a mass on her liver and in her spleen. The concern was of course cancer since her liver levels were off. She had emergency surgery for a spleen removal and the mas on her liver removed. Turns out, the mass on the liver was a slow growing cancer. It was fully removed and she is healed and healthy now thankfully! Having healthy paws made every decision SO easy, as we did not have to worry about the costs. I knew the policy covers emergency's and the "unexpected" which this definitely was. No one can plan financially for something like this. What healthy paws allowed us to do, is say yes to all options for helping our dog, Pepper, without having to stress about the money. We put the money on our credit card and submitted our claims once we got the final invoices from the vet. The uploading was easy and simple. Took me less than 4 minutes to upload and submit everything on the Healthy Paws Website. Total, Pepper's bill was $10,500 (give or take). Healthy Paws refunded just over $9k, and we ended up paying less than $2k for surgery, meds, overnight stay, and sending the masses out to be tested. It literally saved her life and our wallet. I know having pet insurance is a privilege. I will be open and say we have 4 animals on our plan and pay just over $200 a month for all 4. If you can afford Healthy Paws, please invest! for your fur babies sake and peace of mind for you. I have so many more life saving stories where Healthy Paws allowed me to have peace of mind. I'm so thankful for their insurance. Truthfully, I wish this is house human insurance worked.

First time for pet insurance and I wasn't sure what to expect. I was very pleased that the process of obtaining insurance and filing a claim was so easy and expedient! I am a very happy customer!

Not the cheapest but the best in all categories. Easy to understand policies, great customer service, super easy claim process, quick efficient handling and above all they pay exactly as promised. I’ve been a customer for 4 years with up to 3 dogs.