Takes forever and then they close it stating they have no records when they do.
I have 2 dogs on the policy the first claim was easy. The second one took forever over a month then they disapproved stating they needed medical records when I called and confirmed several times that they need nothing. They NEVER responded to email on the customer service tab. I had to wait on the phone for ever each time I called in.
- INSURER:
Healthy Paws
- POSTED: 06/22/2021
- BY: Nicole
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
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Trupanion has saved me on so many occasions.
Trupanion has saved me on so many occasions. I have a 2 1/2 yo dog with inflammatory bowel disease. Fortunately, with a certificate for a fee month from our vet, we insured her with Trupanion when we got her. Her veternarian bills and prescription bills would have prevented us from taking care of her if you hadn't gotten Trupanion. Claims are always taken care of promptly, and, in fact, our veternarian sends them the bill first and we just have to pay our vet the co-pay. I have had to make a few phone calls, but my issues were resolved quickly with the efficient and helpful representatives.
- INSURER:
Trupanion
- POSTED: 06/22/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Amy and others are very helpful in maneuvering through the website.
Amy and others are very helpful in maneuvering through the website.
- INSURER:
Trupanion
- POSTED: 06/21/2021
- BY:
- BREED: Poodle
- AGE OF PET: 7 - 10
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Thieves who don’t pay claims they legally owe
Thieves who do not pay claims owed. I purchased an annual policy for my 9 week old puppy on 2/10/21 to go into effect on 2/11/21 to 2/11/22 to include: companion care, exam plus, hereditary plus, defender, alternative plus. They were giving away one month free companion care which I did not want or ask for. My payment on 2/10/21 was $96.49 because of the free one month of companion care. Each month thereafter I paid $104.54. There is a 30 day waiting period for the hereditary and defender coverage. My puppy went for his 16 week shots on 3/13/21 and the vet noticed he was developing an underbite. Long story short, it’s a hereditary issue and he needed dental surgery to the tune of $4354.50. They have denied my claim saying that the policy really didn’t go into effect until 3/11/21-02/11/22- that would be an 11 mos policy not a 12 mos policy. They have denied my claim in violation of my State’s law. I have a second puppy that I pay $90/mos for insurance - I pay close to $200/mos for my puppies but they don’t cover claims that are clearly covered. If anyone else has been screwed over my this company, please reach out
- INSURER:
AKC
- POSTED: 06/19/2021
- BY: Johanna
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Thieves who do pay claims owed
Thieves who do not pay claims owed. I purchased an annual policy for my 9 week old puppy on 2/10/21 to go into effect on 2/11/21 to 2/11/22 to include: companion care, exam plus, hereditary plus, defender, alternative plus. They were giving away one month free companion care which I did not want or ask for. My payment on 2/10/21 was $96.49 because of the free one month of companion care. Each month thereafter I paid $104.54. There is a 30 day waiting period for the hereditary and defender coverage. My puppy went for his 16 week shots on 3/13/21 and the vet noticed he was developing an underbite. Long story short, it’s a hereditary issue and he needed dental surgery to the tune of $4354.50. They have denied my claim saying that the policy really didn’t go into effect until 3/11/21-02/11/22- that would be an 11 mos policy not a 12 mos policy. They have denied my claim in violation of my State’s law. I have a second puppy that I pay $90/mos for insurance - I pay close to $200/mos for my puppies but they don’t cover claims that are clearly covered. If anyone else has been screwed over my this company, please reach out
- INSURER:
AKC
- POSTED: 06/19/2021
- BY: Johan a
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 0 - 3
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D Rogers-Thomason
It is so easy to post up receipts and responses are quick - so effective and easy fir my sons service dog
- INSURER:
Trupanion
- POSTED: 06/19/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Get Trupanion Now!
Trupanion is the best! I have had this insurance for 8.5yrs and will always have Trupanion for our pets! I recommend Trupanion to friends as well as owners on the lab and german shorthaired pointer Facebook groups that I follow.
- INSURER:
Trupanion
- POSTED: 06/13/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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I want to give positive feedback on the rep I worked with today but there does not appear to be an option to not post feedback online which I do not want to do.
I want to give positive feedback on the rep I worked with today, but there does not appear to be an option to not post feedback online, which I do not want to do. Thanks
- INSURER:
Trupanion
- POSTED: 06/13/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Mobile app is easy and submitting claims was way easier than I thought it would be
Mobile app is easy and submitting claims was way easier than I thought it would be
- INSURER:
Trupanion
- POSTED: 06/09/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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