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My beautiful 9 month old frenchie had a severe elongated palate and needed surgery and his nares altered and Healthy Paws not only handled my claim quickly but also kept me it touch as to every aspect of the transaction. They also always asked how my boy was doing and sounded truly concerned. Nice touch!

We recently welcomed an adorable little Shi-poo puppy by the name of Bijou into our family . After having her spayed and experiencing sticker shock over the cost of medical care, we decided to purchase a health insurance plan to cover any mishaps or illnesses. We figured we would be paying premiums for several years before having to use the policy - Bijou is a baby, after all. But wouldn't you know it, at the tender age of 8 months, Bijou began to have digestive problems which would not clear up with the ordinary measures suggested. Blood work, x-rays, and ultrasounds were performed to try to find the cause of her troubles. While waiting for further testing, Bijou became very ill. She was playing Frisbee one minute and then unresponsive the next. A trip to the emergency hospital on a weekend was necessary. An overnight stay was ordered where she received IV's and steroids to help her bounce back to her frisky self. During our search for a health plan, we did lots of comparing and we decided to purchase a plan from Healthy Paws Insurance. I faxed bills for the diagnostic work that was performed on Bijou ($1,400). After requesting Bijou's brief medical records from the vet, Healthy Paws paid promptly exacting as promised in their plan. When I went to work from the ultrasound visit, I faxed the bill over to Healthy Paws and by the time I got home from work there was an e-mail advising me that all of her claims had already been processed! The checks were rec

My claim was handled very efficiently.

We are absolutely thrilled with the service we receive from Healthy Paws! Our little beagle has been quite a handful, especially this past month where we've had 2 emergency visits and several follow up vet visits. We submitted our claims to Healthy Paws and received confirmation of processing and completion within a day of submitting! And the check followed shortly afterwards. We then received a follow up inquiry from the Customer Care & Claims Manager just to follow up and make sure our puppy recovered from her tummy issues! Best care all around and we're so happy we had Healthy Paws to help us through it all.

i think the service is great - but what happened to claims being resolved within a few days? This particular claim has taken weeks. And i have referred you to others - but may not if all claims take this long.

I've only had it for 9 mos. They have paid claims in a timely manner, but at $45.00 a month, I'm not sure it wouldn't be better to just put that money aside on my own.

Nikki under went a series of tests. She was not feeling well...but had all the symptoms of Cushings. With an ultrasound, blood work, ACTH, xrays the bill became large quickly. With Embrace i could go home with Nikki and worry about her...not a huge credit card bill. Thanks to embrace. They paid the bill 100 percent less deductible. There was no quibbling over it. Embrace keeps you informed of the status of the claim! The people are great working with. Embrace seems to be the insurance plan to go with. No problems at all. My dogs are everything to me. Embrace is not cheap....but neither is health care. With embrace, you get what you pay for: honesty, responsiveness, caring. And peace of mind.