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Let me start by saying I never write reviews, positive or negative. The recent events with our 4 year old basset hound compel me to share our experience with Healthy Paws Pet Insurance. We took our Buddy Lee to his regular vet, as his eyes had a slight discharge, and he seemed lethargic. The vet immediately suspected glaucoma and sent us directly to a veterinary ophthalmologist. The ophthalmologist confirmed the diagnosis of acute hereditary glaucoma. We were sent home with the suspicion that Buddy Lee had lost vision in his left eye, but that maybe his eye could be saved. Treatment with oral pills and eye drops was immediately employed. This story does not have a happy ending. Four days later it was determined his vision had been permanently lost in the eye, and the severe pain he was experiencing could not be controlled with medication. His eye ball was removed, and the lid sutured closed. We advised the ophthalmologist that Buddy Lee was covered by pet insurance. She completed the form, but warned that the disease is inherent to the basset hound breed, and her experience was that most pet insurance paid little to nothing for ophthalmology bills. Now for the good news. 1-Dogs function 100% with one eye, and Buddy Lee is doing great. 2-Healthy Paws Pet Insurance paid hugely on the claim! They paid 90% of the bills after our deductible & diagnosis charges, which is exactly the policy we bought. There was no "usual & customary" nonsense, or hidden excl

Unlike having to deal with human insurance companies. These people are well organized and responsive to any claim with good communication and timely payment of appropriate reimbursements. I recommend them.

Unlike having to deal with human insurance companies. These people are well organized and responsive to any claim with good communication and timely payment of appropriate reimbursements. I recommend them.

This is the third time I have sent in a claim for my 12 month old German Shepherd.... all for Wellness! I have received $400 for the $300 I spent on the insurance! The customer service was quick to respond with an email on the status of the claim, and is always helpful when I have questions. I have had horse insurance for over 30 years and nothing compares to the quick turnaround of a claim to holding the check in my hand, as Embrace has demonstrated!

I just wanted to recognize you for once again providing great service and prompt payment of claims. I continue to be amazed at the ease of your claims process and the speed with which claims are paid. I have heard so many people complain about their pet insurance companies and I have to say that I have truly been delighted with Pets Best. I've been with you for four or five years now and I couldn't be happier with the rates or coverage. In a world where most products and services fall far short of delivering what is promised, you consistently exceed my expectations with every interaction. As part of the animal rescue community, I am often asked about pet insurance and I recommend you to everyone I know!!

If I would have one complaint, it would be the wait time to talk with a representative

The pay back is ggod, the communication is good. However, when I started my policy I was told 10 to 15 days for payment. Then it went to 20 to 25 days. After that I was told those days do not include weekends. All of this should have been made clear at the beginning. Embrace needs to set up payment to the Vet. Many people need the insurance because they don't have the money in pocket. So actually we are paying for the entire visit up front. Human's insurance doesn't work that way and neither should pet insurance.

The reinbursement took a little longer than usual...but they are the greatest by far. I have 6 pekes and 2 persians covered. I always wondered if I should have i pet nsurance. I tried Embrace and love them.No one can expect cheap insurance and have great coverage and costs covered. Embrace is not cheap...but every penny is worth it.

For a low monthly payment,your pet child can be insured.Of course you don't get every penny back that you spend at the vet,but I am sure your health insurance policy have deductibles ,co-pays and numerous other cost that come out of your pocket,just the facts of life and today's economy.I know I sleep better knowing my family has health insurance,including my dog and ASPCA has paid me much more than I have paid them in the past 5 years.

We signed up for the insurance plus the Wellness Plan coverage. I took my kitten to get vaccinations, testings and his exam. When we faxed the claim in we got notification right away that they received it and it was in process. We also were able to sign up to have the reimbursed funds directly deposited back into our account. The turn around for getting reimbursed was very fast. Every time I call customer service there is no wait time to speak to an actual person and they are very helpful. Highly recommend Embrace!