Find and read reviews with confidence

Always prompt in processing my claims.

Its super easy to make a claim and its handled very quickly. I get a response email giving Trupanion the details and takes less then a week to get money back.

I have submitted two claims over the years and it is a very painless process to submit claims. The claims were processed within a few weeks of submission and the amount refunded was very reasonable. I would highly recommend to everbody!

I always have great service when I call in

I love that I can upload my receipts with a claim form. Makes it so convenient. I tell everyone who has a pet about Pets Best Insurance.

Good & fair quick response

Angie was personable & assured me my information would be passed on regarding my new checking account

Our 2 and ½ year old golden-doodle, Palmer, decided to chew on something one day that wound up being toxic causing ulcerations throughout his mouth and down his throat. We rushed him to our vet. She was alarmed when she saw his mouth and said he was dehydrated and had lost weight. Our vet did what she could, but after getting him home his condition worsened. He was in too much pain to eat or drink. We called the vet and she recommended getting him to a hospital. After 4 days with an IV for fluids and a tube through his nose to feed him Palmer was well enough to eat soft food with our assistance. Healthy Paws was great! I scanned the vet and hospital bills and uploaded PDFs of them on-line. They started processing them immediately and kept me abreast of the status of my claims. The only other thing I needed to do was call the hospital and have them send his records. It was super easy. We had our claim checks within 2 weeks of this nasty event. Happy to report Palmer’s fully recovered.

I am very pleased with the services you provide. Only comment I have about improvement is claims take a while to be processed.

Helpful, informative, accurate, polite