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Overall, claims are easy to submit, payment is easy and it's a life saver when it covers what you need. Claim speed varies directly with the claim amount. The more the reimbursement is, the longer we've had to wait. Customer service is helpful and courteous, within the guidelines they have to follow. What is frustrating is that there isn't clear I dication of what will or will not be covered. There's no way to get preauthorization to know what will be covered in advance of treatment. It's a submit and hope for the best situation. It's worked out for us so far for the most part, but it is certainly stressful that its an unknown as far as what will happen with the claim. If they added the capability for preauthorization to know what the outcome will be ahead of treatment, my review would be 5 stars.

Pets Plus Us is an amazing insurance company. I love that the premium will remain the same for the length of my pet's life. Every interaction with staff has been great, they are knowledgeable and friendly. No issue getting claims covered, and no breed or condition discrimination. I recommend them to everyone!

received our renewal today, 40% increase in premium, and this is not a year where prices go up. This is unfathomable for a retired couple! $100 per month is now $140.00. How do you justify this shaft you are handing the consumer.. 11 year customer, thanks a lot!!

This is the first time I got pet insurance for one of my animals. I did my research and settled on Healthy Paws. I am glad I had this in place. My dog got sick on a weekend and we had to go into an emergency vet. She ended up having to stay for 24 hours. The cost was very high and without insurance I am not sure what I would have done. I was able to submit everything and with in 4 days of her visit I received a reimbursement. It was so easy to send in a claim and it is nice to have that peace of mind that I can do everything possible for my pet and not let a financial burden determine a decision like that. I highly recommend Healthy Paws.

I have 2 pets insured through MetLife for @ 2 years now and I have never regretted it. Reasonable prices, fast claim processing, and quick repayment to my bank account. So glad my daughter told me about MetLife.

I recently switched to Metlife pet insurance because all over their website they claim to process claims quickly. Everything was great to start, i was quickly reimbursed for my first claim and everything was going well. But it was clearly too good to be true because that’s when things hit the fan, my puppy was recently diagnosed with bronchitis, all the vet expenses ended up costing $1000+ but i wasn’t worried about it because I thought i had great pet insurance that I thought would reimburse us quickly. I was wrong, to start i’ve been waiting 3 weeks for my claim to be processed, when i had reached out to figure out what’s the hold up, they stated they need notes from doctor, usually they just contact the vet themselves which had not at all been done and no one communicated to me at all while waiting, that that was the reason for the hold up. So i got the notes myself and submitted them on my own, the first rep that i spoke with stated that once the notes were submitted that the processing would be expedited, that was a lie because the rep I spoke with after that said they do not expedite that process and she had no clue what the processing time would be. Again at this point i’ve been waiting 3 weeks despite them advertising 5 day and on the site it says 5-10 days. It’s been way longer than that and i feel like my times being wasted and im very frustrated with the lying and misleading nature from customer support. I feel like you can’t really fulfill your claims of being quick with processing claims, maybe don’t advertise that you are and lie to perspective customers.

Lemonade has been wonderful! Easy to use and file a claim. Customer service is exceptional!

LOOKING FOR COVERAGE FOR MY DOG

They do everything possible to avoid paying. Er visit dog choked on bone.....oh sorry it's a visit and we don't cover that....ummm it's an er visit not planned...nope. oh and you tried a hypo allergetic food....so 2yrs later your dog has allergies...yeah no we won't cover it. It's not worth it. They go so hard w not covering you it is better to take a loan and pay that off. I seriously have to tell you they are scammers and will stop at nothing to prevent paying. And it's 500 deductible all the time plus no visit is paid for regardless.

They are a great insurance .no problems submitting a claim