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Amazing service, quick claims, and were very sweet when my dog passed. They called to help me change my policy. I would HIGHLY recommend it!!

Two weeks ago, my dog was attacked by a large unleashed dog while being walked. She was bit, and had several serious lacerations on her neck, requiring the insertion of a drain, several stitches, medications and a 2-day hospital stay. The cost of it all came to $787.64. My plan provides for a $500 deductible, with an 80% reimbursement percentage, so I assumed my reimbursement would be $230.11 (80% of the $287. 64 allowed after subtracting my deductible.). To my utter shock, I received a completed claim notice advising me that I would receive a total of $17.32 on my $787.64 claim! I immediately called and was told that the $141 “emergency exam” charge was not covered. The policy exclusion does in fact list “veterinary exams,” although it does not state “emergency veterinary exams,” which this one was listed as by my vet. I interpreted the exam exclusion to mean routine examinations, as I’m guessing most people would. After all, how can a veterinarian be expected to treat a badly injured dog brought in as an emergency without first ascertaining the type and degree of its injuries? Would it have been preferable for her to take xrays, or do a CAT scan, or even surgery without examining my dog to insure there was nothing more serious going on? Of course not…yet these more invasive diagnostic procedures would have been covered. Then to add insult to injury, I was advised that of the $646.64 allowable charges ($787.64 minus the $141 emergency exam), I had a co-insurance obligation and was required to pay 20%, or $129.32 before subtracting the $500 deductible. In other words, $129.32 would be subtracted from the $646.64, giving me $517.32. After subtracting my $500 deductible from this amount, the reimbursement for my $787.64 fee would be $17.32. I am not challenging this later charge, as I clearly did not pay attention to this little bit of very expensive and confusing fine-print in the policy! But I find it interesting that none of the so-called pet insurance review sites ever mention it under the list of policy “cons.” And, by the way, this is not a standard requirement of all pet insurance companies (see Embrace, for instance), so I encourage pet owners to read the fine print more carefully than I did before deciding on a plan. And to take Healthy Pets off the list of “one of the best.”

Pay for asong as you like once you make your first claim then they ask for your let's medical history since birth... Fine but should have asked me from the moment I started paying. I provide all medical history and now again they tell me I need proof that from my previous insurance that I have left them... I left them a year ago. This has been just a circle of heada he's and extremely slow response. I highly do not recommend.

After insuring with Pet First, ny dog became diabetic and then blind. With the insurance I was !able to have her sight restored! I tell Every dog owner about Pet First!!!

We are very happy with the service provided by Healthy Paws. The claims process and the app were very easy to navigate. The insurance is worth every penny. We’ve had two instances of needing the insurance and Healthy Paws was quick to process and pay out the claims. They also checked in on how our dog was doing. This has probably been the best insurance process I’ve been through with any type of insurance.

As a person goes thru injuries and preliminary cost estimates, it is so rewarding to talk to your insurance provider, in this case Trupanian, and rest assured you have insurance with full explanations that you are needing. Thank you Trupanian

Excellent service à la clientèle par téléphone. L'agente a répondu à toutes mes questions, elle était joviale, respectueuse et pleine d'écoute. J'ai vraiment apprécié de recevoir le service en français.

It was the very best experience ever so do appreciate this support when my pet needed it the most.Thank you Trulanion.

Was easy and simply explained by a very kind representative

We have had several claims recently and we received payment for the covered amounts from Trupanion within a week. Needless to say we are very happy with such a fast turnaround as it really helps with keeping our budget under control.