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I love this pet insurance would recommend, fast processing of claims

I have purchased pet insurance policies from other insurers in the past; however, never renewed after the first year. Once I discovered Embrace is offered through USAA, I purchased it immediately because of USAA's reputation. It was a great decision. I will be a life-long customer of Embrace Pet Insurance because they are serious about serving their customer and there are no technicalities when it comes to getting reimbursed. Now that I have signed up for Direct Deposit I receive my reimbursement within 2-4 days! REALLY! I am thoroughly impresses with the responsiveness of their customer service reps, their knowledge and their dedication to provide great service. You will be very happy with this company.

I have had Trupanion since 2013 and I would not be without it. I have compared Trupanion side by side with other pet insurance companies and it has come out on top in benefits and affordability, especially for those with multiple pets. My most recent claim dealt with one of my dogs who had been outside in the early morning around 3:00am only for thirty minutes when she came back inside the house with her head completely swollen up. I rushed her to the Emergency Vet Hospital and it was confirmed that she had encountered a rattlesnake and was bitten in the face. Antivenin was administered immediately to counter the effects of the rattlesnake venom and she was monitored until the emergency vet hospital closed and then I was advised to take her to my regular vet for further monitoring and testing through out the day and possibly additional doses of antivenin if warranted and copies of all of my dog's paperwork were being faxed there so they knew we were on our way. When we arrived at our regular vet, we were expected and my dog was taken right in and set up to be monitored and examined by the veterinarian there. I received update calls and as the day progressed, things were looking good. Fast action on our part and getting treatment averted any additional damage from the snake venom. Trupanion paid the claim without hesitation.

As a longtime customer with a large-breed dog, Embrace has been invaluable in covering our Berner. Submitting a claim is painless, and we've always gotten a very prompt response. Checks arrive very quickly for covered claims, and they have never attempted to skirt around covering something! I would cover all my pets with Embrace in the future.

Thank goodness we choose Embrace for our puppy. You never think anything could be wrong with your beautiful puppy. We welcomed Gracie into our family at 8 weeks old and instantly feel in love. She was a bundle of energy and just loved to play and run. At 9 months we realized she was not walking quite right. She needed surgery to correct her elbow that didn’t grow right. Having Embrace helped us get her needed surgery without putting so much stress on the budget! Embrace makes the process easy and I highly recommend them.

We have had Trupanion for over 4 years now for our 2 French Bulldogs (GiGi is 10 & Lola is 3). Lola was just diagnosed with IVDD a few weeks ago and had to undergo surgery for 2 herniated disks. Needless to say it was a stressful time - the process of diagnosing, trying meds/rest and seeing that she was in a lot of pain. When they determined that she needed surgery, we were relieved to have a solution and to know that the surgery had such a high success rate. She is on the road to recovery now. That is certainly enough to be thankful for but it is an extra blessing that Trupanion covered the majority of the costs for the surgery and they approved our claim in one business day! That is amazing, if only health insurance for humans was so efficient! We definitely recommend Trupanion - the customer service has been exceptional, definitely worth having!

I have submitted several claims and always received a prompt response to confirm receipt of claim, updates on status, and payment of claim. This is the only company I have used for pet insurance so have no basis to compare other companies, but I have been very happy with Embrace.

I love Embrace, I have been with them since 2006 so a very long time and they have done a great job. Unfortunately, this year I had a real problem with them as did my friend. We both were covered and both had exams of our puppies. In my instance, my puppy and his mother had been bitten by ants at the breeder before I picked him up. He ended up having puppy rash 2 months later and the company denied that claim because they said the ant bite made anything dermatological a pre-existing condition even though a bite is just a bite and the other is a puppy rash commonly had by puppies and the rash was 2+ months AFTER THE BITE. My vet wrote a letter advising that the bite was NOT dermatological that the puppy rash was TOTALLY UNRELATED and had NOTHING to do with the bite. The vet should be the expert and he has said the two are totally unrelated and yet the company denied my claim because their PAID BY THE COMPANY EXPERT advised they were related. The same type of scenario occurred with my friend and the Vet wrote a letter advising that the two events for her puppy were also totally unrelated to each other and yet Embrace REFUSED to cover her situation or mine. I can no longer recommend this company if they are NOT going to believe my EXPERT and PAY AN EXPERT TO GIVE A DIFFERING OPINION than my Vet who confirmed to them the two events are unrelated to each other. This is just another way for an insurance company to deny claims and not pay. I am incredibly disappointed because I have had 4 English Mastiff's covered by them and paid over $3k per year, to ensure they have proper care for 12+ years (12 years = $36,000). It is ludicrous they would deny my claim when the two events are totally unrelated and when they are saying their PAID BY THE COMPANY expert disagrees with my Vet that a bite is somehow considered a dermatological, pre-existing condition. This is wrong on every single level of fairness, justice, and ethics. I am ONLY continuing coverage because I need to make sure they are covered for other issues due to their size otherwise I would leave the company. MY PUPPY'S SITUATION WAS NOT A PREEXISTING CONDITION - MY VET IS AN EXPERT AND NOT PAID BY ME OR THEIR COMPANY TO AGREE - HIS LICENSE IS ON THE LINE AND HE WOULD NEVER LIE FOR ME. PERIOD. THE INSURANCE COMPANY ON THE OTHER HAND WHO PAYS AN EXPERT TO SIDE WITH THEM TO KEEP FROM PAYING A CLAIM, WELL................

I have and will continue to recommend Trupanion to everyone that I know that has pets. We have been so impressed with the level of customer service we have received and we have recently had to submit a rather large claim for a surgery for our little Lola. You made the submission process so easy and quick, completely removing the additional stress of finances. Thank you, Thank you! We are Trupanion advocates!

I wouldn't be without this insurance for my pets. It is peace of mind.