Chose a new company
Super disappointed with their coverage. I selected the ultimate plan and didn't find out until I filed a claim that it doesn't cover vet visits. I pay $17/month and only got $32.50 toward my deductible on a $150 vet bill. I also can't add appointment coverage until I renew my plan next year. They also don't cover parasites although my cat already had them when I adopted him. Their customer service team won't budge and take a long time to respond, even in live chats.
- INSURER:
Figo
- POSTED: 04/23/2020
- BY: Hayley
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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Trupanion insurance is amazing and I'm SO relieved that my precious fur baby will be so well protected!
Trupanion insurance is amazing, and I'm SO relieved that my precious fur baby will be so well protected! That peace of mind is PRICELESS.
- INSURER:
Trupanion
- POSTED: 04/22/2020
- BY: Kelly
- BREED:
- AGE OF PET: 0 - 3
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Difficult claim process
There are too many steps to reclaim the money, especially when I have to identify, open and 'accept' the payment
- INSURER:
Nationwide
- POSTED: 04/20/2020
- BY: Simon
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Very pleased with Healthy Paws Insurance
I'm very pleased with Healthy Paws Insurance. They quickly review bill after submitted and quick to reimburse. They take the time to ask how my pet was doing after his surgery. Very thoughtful ❣️. My vet had asked me about this insurance and I gave them a two thumbs up. They are going to refer Healthy Paw's to more of their clients.
- INSURER:
Healthy Paws
- POSTED: 04/19/2020
- BY: Renee
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Lack knowledge for claim review and customer service
Extremely disappointed and dissatisfied with the process to review claims . Once you meet a deductible the company finds a reason to restart a new deductible. The goal of the company is. NOT to pay your claim and rather have you once again start new deductibles for same symptoms. The review of a claim the second time after an error is EXTREMELY frustrating for the veterinary office and customer with no results.
If you have a simple expense and process immediately it works okay. Once there are multiple claims for multiple visits trupanion seems to try NOT to pay.
- INSURER:
Trupanion
- POSTED: 04/19/2020
- BY: Lisa
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Trupanion Insurance, Best For Pets
It went well. The rules change by not letting you enter the vet office with your pet.(do to Virus) They come outside to take your pet.. The email for no coverage was explained well. As for the Insurance we have with Trupanion it has been FABULOUS for both of are dogs !!!!
- INSURER:
Trupanion
- POSTED: 04/19/2020
- BY: Elona
- BREED:
- AGE OF PET: 7 - 10
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Jade was absolutely amazing!
Jade was absolutely amazing! I was ready to cancel my plan and switch policies. She walked me through why other places were cheaper and why Trupanion is the best option for my pets. She cared about me, my pets, and is clearly a pet lover herself. Best customer service I've ever received.
- INSURER:
Trupanion
- POSTED: 04/16/2020
- BY: Ryan
- BREED:
- AGE OF PET: 0 - 3
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World Class Customer Service
I can't say enough about the customer service we've received from the staff at Healthy Paws. They are extremely fast in adjudicating claims and generating reimbursements. We had the unfortunate circumstance of finding out our dog has cancer. His diagnostic and treatment expenses are well over $10,000 now and still coming. Our policy reimburses us for 80% of covered expenses with no cap on total reimbursements. Knowing Healthy Paws is here to help us provide our dog with the best treatment options has been a great comfort.
- INSURER:
Healthy Paws
- POSTED: 04/15/2020
- BY: Mary
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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When I purchased my pup 9 years ago she was already covered under trupanion.
When I purchased my pup 9 years ago, she was already covered under trupanion. I have used the insurance several times over 9 years. Good coverage, prompt service and knowledgeable customer reps.
- INSURER:
Trupanion
- POSTED: 04/15/2020
- BY: Barbara
- BREED: Shetland Sheepdog
- AGE OF PET: Over 11 years
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Easy and stress free
Submitting a claim and obtaining payment is super easy and user friendly. Monthly premiums are also reasonable.
- INSURER:
Nationwide
- POSTED: 04/14/2020
- BY: Jake
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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