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Always prompt service and Trupanion explains how and what I will pay for very clearly.

Good to have the peace of mind of insurance for our beloved pet and we thank Nationwide for being there for us during times of illness or injury.

Claims have been settled in a timely manner

I was happy with my insurance coverage for 2018. I would have given a higher rating if it weren't for the fact that the cost of Wellness increased by at least 20% for the 2019 renewal. It made the cost of insurance not worth the benefit of having wellness so I dropped the wellness for my renewal. I also couldn't get a definitive answer on aqua therapy coverage for treatment of my dog's torn cruciate ligament. This was the determining factor of whether I was going to renew my policy. I also come to find out that rules for physical therapies will be changing in January. A veterinarian must be on the premises or treatment will not be covered. I am not confident I will renew my policy for 2020.

Although I have not received much benefit from my claims, the customer service is excellent. And there is peace of mind if something very serious happens to our fur baby, we will have coverage and will not have to think twice about beating the full burden of expenses.

Great customer service, but wait time is too long

Great experience. Never had an issue with reimbursements. I had the insurance for over 7 years and unfortunately I had to use it a lot in the last 3. But without it, it would have been impossible to pay for the medical services. Mishi has cancer and thankfully there is treatment available. I would definitely recommend it : great coverage, quick processing time and very reasonable premiums. And their customer service is so nice.

Nationwide processes my claims efficiently and communicates clearly whenever a submission problem arises. They are always helpful when I call with a policy or coverage question.

I have had Nationwide Pet Insurance (formerly VPI) for a few years. I think the coverages they offer are reduced every year. I am presently looking for another carrier. If you can explain to me why this is happening, I would be happy to hear from you. I pay a lot of money per month for you to decline office visits for sickness.

Our cock-a-poo is 16 years old and often in need of a visit to the vet. Knowing that ASPCA is there to help with the costs means we don’t ever have to second guess our decision to visit his vet. That gives us such peace of mind. Going with ASPCA pet insurance was the best decision we made as a pet owner.