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everyone was very helpful and made the process very easy

I am not happy with your pet insurance. I was told that when I first enrolled in the insurance that my dog would be reconsidered to have his gastro condition covered under your insurance. After the six months without any reoccurrence, I requested to have my dog reconsidered to be covered of this condition in the future. I was told they would have a response in 30 days. After 30 days, they told me that they would take another 30 days to review my dog’s case. After the second 30 day period, I was told that my dog had to be without any occurrences of his gastro condition for 1 year and that I had to take him off the special GI food. I think this is so unfair. First of all, you kept moving the carrot to benefit your company so you would not have to pay anything. Secondly, my dog is doing so good without any reoccurrences to date, so I will not change his food. He has been through enough and I’m not going to send him through anything else orchestrated by you because its never going to be enough for you. I am willing to bet that there are many other pet owners that have gone through this same thing or something similar with your company. So Unfair! I feel like I was lead on.

Nationwide has been a great company to have

So far so good but would like to have my claim adjusted before providing my final answer....

Yall have helped me so much. Thank you for your fast responses. I dont have to worry about gizmo when he is sick because I know he is covered.

I love Trupanion.

Prompt, no hassle payment. We wouldn't have been able to pay the vet bills for our Scottie's cancer treatments without Trupanion. Thanks.

Our 2 year old Shih-Tzu just had to have major surgery for a bowel obstruction. The claims team reviewed our claim & had it paid in less than two weeks. I have worked in the (people) insurance business for over 40 years so I know a thing or two about settling claims. Their service is fantastic!

I can't believe how quickly my claim was processed. Wow! Super helpful customer service reps on the phone as well!!

I had to take my cat Lambchop to the vet twice for completely different issues. I lost the first invoice and had to obtain another copy so ended up submitting two at once. That didn't even phase the professionals at Pets Best. They handled both claims beautifully at the same time, explaining fully why certain services were not covered and giving prompt reimbursement for those that were. I was notified of the process the whole way through.