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Your people are always very helpful and sincere.

The CSR was AWESOME! She even told me to say hi to Cooper which was awesome. Thank you!

I added a policy with the ASPCA and thought with their new policies that it was a good choice. That couldn't be further from the truth, and I have already cancelled after less than 24 hours. They called to "welcome" me to the ASPCA and I proceeded to ask them questions regarding pre-existing conditions. The representative told me that anything even not diagnosed would be considered pre-existing. I asked then, since I had a situation where a dog was diagnosed with hip dysplasia after being x-rayed for a knee problem, how I could know all of the issues my dogs had when that dog didn't have symptoms. Keep in mind that I was clear during the conversation that the dog I asked about had an accident only policy and wouldn't qualify for illness coverage. The rep then tells me they record these calls and they would refer back to this call AND review the medical records to determine if my dogs had pre-existing conditions. Her tone was accusatory and it certainly seemed like a threat to me. They refuse to review medical records and tell me what was considered pre-existing, and she just told me I could get a quote from the vet and submit it to see if I was covered. I told her I wouldn't even have anything to submit when my two dogs covered by illness and hereditary conditions didn't have issues. They indicate these calls are recorded for quality assurance when they call you or you call them. Quality is not the reason for the recording, it is to try to get out of paying in the future Which by the way makes no sense, because my dogs I was going to insure were fairly healthy. They lost out on insuring three pets that are fairly young for life. and you should be VERY careful dealing with this business. Don't let the nice reps fool you, this lady was sickeningly nice before her threat during the call.

Filed my first claim. The process was very easy, good feedback on the process of the claim, clear statement as to how everything was applied and speedy processing. Better than my personal health insurance. Process to sign up was very efficient.

I was unhappy I was not notified your company moved . I sent a claim that was returned.

Easy to use

I called in with coverage questions and received great customer service! She was very knowledgeable about my policy and left me feeling like she loved my dogs as much as I do!

We have needed to file 2 different claims since 2015. Both times it was handled in a timely manner & saved us thousands of $$$!

Excellent

The coverage is good and my claims have been handled well. The premium seemed to be comparable to other providers. I would use ASPCA pet insurance again for any animal I may have moving forward.