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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
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1
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Stay away...every other pet insurance company is probably better
I added a policy with the ASPCA and thought with their new policies that it was a good choice. That couldn't be further from the truth, and I have already cancelled after less than 24 hours. They called to "welcome" me to the ASPCA and I proceeded to ask them questions regarding pre-existing conditions. The representative told me that anything even not diagnosed would be considered pre-existing. I asked then, since I had a situation where a dog was diagnosed with hip dysplasia after being x-rayed for a knee problem, how I could know all of the issues my dogs had when that dog didn't have symptoms. Keep in mind that I was clear during the conversation that the dog I asked about had an accident only policy and wouldn't qualify for illness coverage. The rep then tells me they record these calls and they would refer back to this call AND review the medical records to determine if my dogs had pre-existing conditions. Her tone was accusatory and it certainly seemed like a threat to me. They refuse to review medical records and tell me what was considered pre-existing, and she just told me I could get a quote from the vet and submit it to see if I was covered. I told her I wouldn't even have anything to submit when my two dogs covered by illness and hereditary conditions didn't have issues. They indicate these calls are recorded for quality assurance when they call you or you call them. Quality is not the reason for the recording, it is to try to get out of paying in the future Which by the way makes no sense, because my dogs I was going to insure were fairly healthy. They lost out on insuring three pets that are fairly young for life. and you should be VERY careful dealing with this business. Don't let the nice reps fool you, this lady was sickeningly nice before her threat during the call.
- INSURER: ASPCA
- POSTED: 01/26/2018
- BY: Sam
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Excellent feedback and communication with a caring company
Filed my first claim. The process was very easy, good feedback on the process of the claim, clear statement as to how everything was applied and speedy processing. Better than my personal health insurance. Process to sign up was very efficient.
- INSURER: Pets Best
- POSTED: 01/21/2018
- BY: C.
- BREED: Great Dane
- AGE OF PET: 0 - 3
5
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5
out of 5
5
out of 5
Great customer service!
I called in with coverage questions and received great customer service! She was very knowledgeable about my policy and left me feeling like she loved my dogs as much as I do!
- INSURER: PetPartners
- POSTED: 01/16/2018
- BY: Jaime
- BREED: English Bulldog
- AGE OF PET: 0 - 3
5
out of 5
Excellent pet insurance; very satisfied!
We have needed to file 2 different claims since 2015. Both times it was handled in a timely manner & saved us thousands of $$$!
- INSURER: Healthy Paws
- POSTED: 12/27/2017
- BY: Teresa
- BREED: Bichon Frise
- AGE OF PET: 7 - 10
5
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5
out of 5
ASPCA has been a good pet insurance decision for me.
The coverage is good and my claims have been handled well. The premium seemed to be comparable to other providers. I would use ASPCA pet insurance again for any animal I may have moving forward.
- INSURER: ASPCA
- POSTED: 11/21/2017
- BY: William
- BREED: Domestic Shorthair
- AGE OF PET: Over 11 years
5
out of 5
I Wasn'T Sure If Brodie'S Acl Rep...
I wasn't sure if Brodie's ACL replacement would be covered. I logged on to PetsBest and chatted with a customer service rep who was very helpful and assured me it would be covered. I filed the claim online and got my payment in 10 days!
- INSURER: Pets Best
- POSTED: 11/04/2017
- BY: Joan
- BREED: Boxer
- AGE OF PET: 7 - 10