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I submitted my first claim through Pet Best and in within 5 days I was refunded 80% as promised to my direct deposit account. This was a very easy process, the email communication was fantastic and everything went smoothly. I am VERY satisfied with Pet Best Service. I will definitely be apartment of the service for the long haul. Thanks Again!

I appreciate how quickly claims are reviewed and processed and questions answered.

I've had 8 dogs in my long life and this is the first time I ever purchased pet insurance. My dog is young---3 years---and she's healthy except for her itching and scratching. You've helped me pay for a complete exam that determined what she's allergic to in addition to the vaccine that was created that addresses those culprits. Thank you!

Thanks to Nationwide, our puppy is doing much more better than before because we do not have to worry about his exam cost and we can get best diagnoses. Thank you Nationwide!

I have never had pet insurance until I got my two toy poodles. I am very pleased with Nationwide. All veterinary supplies are covered. 😊🐾 My vet recommended Nationwide to me. 😊

We signed up for the full coverage pet insurance that includes yearly teeth cleaning. My dog had her teeth cleaned in August and she had to have some teeth pulled. Nationwide still hasn’t reimbursed me because they are trying to prove that she had some sort of pre-existing condition with her teeth. Going on 6 months is unacceptable.

We love having pet insurances, it really help to raise a young puppy that has unique habits and health issue.

I am very pleased with Nationwide Pet Insurance.

Thankfull this service us available

Embrace customer service has been helpful, but like with any insurance company they make you jump through hoops to get things covered. They require an orthopedic exam within the first few months of your plan, otherwise your pet is not covered for muscle-related issues (in our case, a rambunctious puppy that was fine within a week but we had checked out JUST in case). When I mentioned this orthopedic exam to my vet they made it sound like that was completely ridiculous - that exam requires a specialty office. I have their full plan - the regular insurance and wellness. Submitting a claim is easy, you have to log in to see any details (sometimes they'll email to let you know when info is available, but you have to log on to the portal), adding documentation to an existing claim is REALLY clunky. They haven't figured this out yet - you can't attach to a specific claim and have no idea if a claim they closed, requiring additional info, is being reopened with new documentation. It just isn't a great process. All in all, we got this coverage for our dog's first year as a puppy, but I'm not convinced pet insurance is truly worth it. Using their wellness program for the year, I'm only saving myself ~$60 (vs paying out of pocket), but if I didnt have this I'd save myself the hassle of submitting claims and arguing with them about whether something should be covered or not. This is why I'm saying 'no, I dont recommend this company'