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Their prompt response to my situation with my for baby was done quickly and thoughtfully .?

Paid at 100% after deductible.

I have a 1 yr old and 9 yr old Labrador Retrievers. When I bought the younger pup, I reviewed several pet insurance policies and chose to enroll my dogs in Embrace. The primary reason I chose Embrace is they cover both Wellness and Accident/Illness protection. I was disappointed with some of the temporary and permanent exclusions but understand the reasoning for these. Jasper,, my older lab, developed an ear infection that spread to his eye. The treatment and medicines have been costly. Additionally he had his wellness exam which included his Heartguard shot. Embrace covered all of these claims and with direct deposit set up, they payed is in a very timely manner. I would recommend Embrace to other pet owners. The cost is well worth it when you have illnesses or injuries arise with your per. Good job Embrace (except for the exclusions...)

Embrace is a wonderful insurance policy. Best decision I ever made to protect my fur baby. Claims are processed quickly all of the time.

Nice to know its here when we need it. Smile

I find the customer service to be very professional and helpful.

Very professional, responsive, a very deep concern for your pets welfare. Settles your claim in more than a timely manner.

You guys always have very kind, and sincerely compassionate human beings answering your customer service telephone calls. It is so refreshing and almost a shock to one's system to be greeted by a person fully in command of the English language. In a world that is being taken over by big businesses outsourcing customer phone service to employees who sound like they are eating Cheetos (or Doritos) lying in bed while working from home in some far away country speaking from scripted responses and not speaking clear English, much less even giving a damn it is a miracle. BRAVO to Trupanion for hiring those who are articulate, and speak clear English on the phone. It is my pleasure to do business with a company that is doing its part to make America great again.

You guys always have very kind, and sincerely compassionate human beings answering your customer service telephone calls. It is so refreshing and almost a shock to one’s system to be greeted by a person fully in command of the English language. In a world that is being taken over by big businesses outsourcing customer phone service to employees who sound like they are eating Cheetos (or Doritos) lying in bed while working from home in some far away country speaking from scripted responses and not speaking clear English, much less even giving a damn..it is a miracle. BRAVO to Trupanion for hiring those who are articulate, and speak clear English on the phone. It is my pleasure to do business with a company that is doing its part to make America great again.

Hate that it goes up yearly especially since I have not had to use it.