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I have had no complaints. Customer service, claim processing, and communication have been above and beyond my expectations. Even when there was an error on Embraces's part with a withdrawal,..I can't even call it a complaint. It was a mistake and it was handled efficiently and quickly and my money was immediately deposited. No problems here at all, I have urged several friends to contact embrace and they are as happy as I am.

Healthy paws is efficient with claims processing and typically had a response within 2-3 days and a check within 7-10 days from the date of processing the claim. They are compassionate and caring which are words never associated with insurance companies. They reached out after our dogs health issue and asked how his tummy was doing. I am highly impressed and will recommend them to anyone!

I was prepared to get some kind of excuse on why my dog didn't qualify for his acl knee surgery but Embrace Reimbursed us quickly for his surgery. While I am a little disappointed in the large deductible and smaller percentage they paid than I was expecting it was beneficial to have a decent portion of this $2500 procedure covered by Embrace.

Prompt,courteous and fair. Begs the question, are thy really an insurance company?

Prompt,courteous and fair. Begs the question, are thy really an insurance company?

Our Great Dane is now 17 months old. I searched the internet for pet insurance companies and Embrace always had great reviews. They always update me whenever I send in a claim. Always easy to speak to as well. We have only had minor issues with our dogs ears and skin and Embrace has reimbursed us without any question. Happy to reccomend them to everyone.

Great service in a timely manner. Thanks Mei Li is doing great !

My little guy Cootey was born with weak stifle's. By two years of age, he blew out his first cranial cruciate ligament and lateral meniscus. The bill for the surgical repair was $ 2500. VPI paid $2400 of the claim. I was amazed. Then believe it or not, four months after the first knee he blew out the other knees cranial cruciate ligament. Total rupture. The bill was $ 2400. VPI paid $ 2300 on the claim. Amazed again. I tell all my friends that my dogs have better health care coverage than I do. VPI is excellent and a great choice for dog owners. I can't thank them enough for taking care of my little Cotey as well as they did. I recommend them to everyone I meet.

MY POOR LITTLE DOG HAS BEEN SUFFERING WITH PAIN FOR QUITE SOME TIME NOW. TRUPANION HAS BEEN EXCELLENT AND I HAVE NEVER HAD ANY PROBLEMS WITH ANY CLAIMS. KNOWING THAT I CAN FOCUS ALL OF MY ATTENTION ON MY LITTLE GUY AND NOT HAVING TO WORRY ABOUT BILL, CLAIM FORMS OR HOW I WAS GOING TO AFFORD TO CARE FOR HAS BEEN RELIEVED BY HAVING TRUPANION INSURANCE. WE GOT MY DOG ON 8-12-11 AND I GO THIS INSURANCE 4 DAYS LATER AND IT HAS BEEN AN EXCELLENT INVEST. MY ONLY PRAYER IS THAT MY LITTLE DOG MAKES IT THROUGH THIS. THANK YOU AGAIN TO TRUPANION. YOUR COMPANY IS THE BEST!

MY POOR LITTLE DOG HAS BEEN SUFFERING WITH PAIN FOR QUITE SOME TIME NOW. TRUPANION HAS BEEN EXCELLENT AND I HAVE NEVER HAD ANY PROBLEMS WITH ANY CLAIMS. KNOWING THAT I CAN FOCUS ALL OF MY ATTENTION ON MY LITTLE GUY AND NOT HAVING TO WORRY ABOUT BILL, CLAIM FORMS OR HOW I WAS GOING TO AFFORD TO CARE FOR HAS BEEN RELIEVED BY HAVING TRUPANION INSURANCE. WE GOT MY DOG ON 8-12-11 AND I GO THIS INSURANCE 4 DAYS LATER AND IT HAS BEEN AN EXCELLENT INVEST. MY ONLY PRAYER IS THAT MY LITTLE DOG MAKES IT THROUGH THIS. THANK YOU AGAIN TO TRUPANION. YOUR COMPANY IS THE BEST!