Canceled my policy when I submitted a big claim
I started with Pets Best in 2014 and had no claims. In 2015 they raised my rates, so I took a bigger deductible from $200 to $500. When my cat got Kidney disease I submitted a bill for $500 and they canceled my policy. They did return the annual premium on a prorated basis. I paid $167 for the year and got back $147. I don't believe they will process the claim even though it occurred prior to my policy canceling. I had to put down my cat a month later and that cost me $67. I won't even submit that even though it occurred prior to cancellation unless the $500 claim is processed. With them returning my premium I broke even. I wouldn't use them again.
- INSURER:
Pets Best
- POSTED: 10/06/2015
- BY: Antonio
- BREED: Domestic Shorthair
- AGE OF PET: Over 11 years
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The best decision I ever made regarding my pet!
My dog Bocce is the love of my life, but if it weren't for ASPCA Pet Insurance, I don't know if would have been able to afford his medical costs. He is a six-year old bullmastiff, who has chronic issues (severe allergies, IBD, ear infections) and recently had to have a small mass removed that turned out to be malignant. Due to his size, even a small surgery or testing procedure where he must be sedated is costly. ASPCA pet insurance helps immensely with the costs, they actually care about the pet. I receive a phone call within a day or two of them receiving the claim to check on my pet. They are amazing! I volunteer for Bullmastiff Rescueers Inc and I recommend ASPCA Pet Insurance to everyone who adopts. Thank you ASPCA!
- INSURER:
ASPCA
- POSTED: 10/05/2015
- BY: Maria
- BREED: Bullmastiff
- AGE OF PET: 7 - 10
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Best Insurance
Embrace has been very reliable and quick and easy to submit claims. I actually told everyone at the Vet Emergency about your company when I was there with my little dachshund.
- INSURER:
Embrace
- POSTED: 10/01/2015
- BY: Patricia
- BREED: Dachshunds
- AGE OF PET: Over 11 years
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Thank you Healthy Paws
Thank you for asking how Vienna is doing after her cruciate surgery. She is doing well. She has started physical therapy post op. It is good to know I have Healthy Paws by my side so she can continue to get the best after care related to her surgery. I work at an animal hospital and tell all of our clients how important pet insurance is. Of course they always ask me what pet insurance I have and I tell them Healthy Paws. Your customer support has been awesome answering all of my questions and concerns. I couldn't believe how fast the reimbursement check came. Thank you from both Vienna and Triumph who has Healthy Paws pet insurance. Connie
- INSURER:
Healthy Paws
- POSTED: 09/28/2015
- BY: Connie
- BREED: Labrador Mix
- AGE OF PET: 7 - 10
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Easy, no hassle, a great decision for our dogs
Embrace was the best decision we made for our dogs. Our small Chihuahua suffered a seizure late one evening. We had to take her to the emergency room and then for a couple follow-up visits. The veterinary office sends our claim forms directly to Embrace, we get the email notice of the claim as well as status updates, what an easy process. Embrace has always been fair, timely and friendly with all of our claims. We are so glad we chose Embrace.
- INSURER:
Embrace
- POSTED: 09/22/2015
- BY: Ryan
- BREED: Chihuahua
- AGE OF PET: 7 - 10
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Not Happy
I have Prescription Coverage for my Germanshepherd and have notreceived any money for any Prescriptions! What is the point of this, if
I never get anything back???
- INSURER:
Embrace
- POSTED: 09/15/2015
- BY: Diana
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Trupanion is the best!
Thank you so much for great insurance and even better customer service! We've had two claims, they are processed very quickly. Trupanion is the first pet insurance we've used, and we will continue to choose it for each dog we add to our family. Our pug was saved twice because we were able to get the care he needed with Trupanion. I'm so glad our vet recommended it at our puppies first visit.
- INSURER:
Trupanion Canada
- POSTED: 09/14/2015
- BY: Cindy
- BREED: Pug
- AGE OF PET: 7 - 10
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Trupanion is the best!
Thank you so much for great insurance and even better customer service! We've had two claims, they are processed very quickly. Trupanion is the first pet insurance we've used, and we will continue to choose it for each dog we add to our family. Our pug was saved twice because we were able to get the care he needed with Trupanion. I'm so glad our vet recommended it at our puppies first visit.
- INSURER:
Trupanion
- POSTED: 09/14/2015
- BY: Cindy
- BREED: Pug
- AGE OF PET: 7 - 10
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Wonderful Experience
I am so happy that I have Trupanion. They are wonderful, process claims quickly and when you are worried about your pet they allow you to focus on the care not worry about what can you do to help your animal in need.
- INSURER:
Trupanion Canada
- POSTED: 09/13/2015
- BY: Sharon
- BREED: Bavarian Mountain Dog
- AGE OF PET: 7 - 10
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Wonderful Experience
I am so happy that I have Trupanion. They are wonderful, process claims quickly and when you are worried about your pet they allow you to focus on the care not worry about what can you do to help your animal in need.
- INSURER:
Trupanion
- POSTED: 09/13/2015
- BY: Sharon
- BREED: Bavarian Mountain Dog
- AGE OF PET: 7 - 10
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