Find and read reviews with confidence

This is our first experience with pet insurance. We could not be happier. Benefits and the claim process are very clear and can be done on my cell phone. They deposit my claim amount directly into my checking account and I am very pleased with the responsiveness and consistency

Our 8 year old female Schnauzer was experiencing abdominal pain two weeks ago. She was initially diagnosed as having a Pancreatitis flair up but after further testing it was determined that it was Hyperlipidemia. Our insurance coverage made the situation more manageable financially. With the medicine prescribed to support her liver and gallbladder as well as her prescribed low fat food, she is hopefully well on her way to a full recovery.

Everything as advertised, quick claims, great customer service, the complete package. I wish all insurance was this good, like actually.

As our first experience with pet insurance Pets Best if in our opinion the very best. Claims submitted and reviewed within hours and payment made within 3 days. Direct to out acct. after out dog had a bilateral CCL repair last fall they covered 90%. Wish human insurance was Rhys good. Good job Pets Best.

The process for reimburse could not have been easier

My dog had an endoscopy due to an obstruction. Having insurance helped, making the situation less stressful. The claims process was easy, and reimbursement was prompt. I highly recommend Healthy Paws.

It was easy to fill out the claim info and attach the scan of the itemized vet bill. The claim was paid relatively quickly, but I had to refer to my dog's policy to understand the items not covered in the claim.

We recently had to deal with our French Bulldog being diagnosed with non operable spine issues. It was incredibly stressful and costly but having our Pet insurance in place and access to help with our questions was amazing. Processing of forms was super easy and reimbursement happened quickly - thank goodness for Pets Plus Us

I am very satisfied with the Pets Best claim submission experience. I have had to file a few times, and each time, Pets Best has been very responsive and true to the policy. I was particularly worried about the most recent time I submitted because my cat had to go through an expensive surgery. I'm so grateful that I have Pets Best and was able to get a lot of the money back.

This company basically just steals your money every month for the premium and denies any claims you make, regardless of what they are. My dog had an ear infection, a fluke accident, and they denied the claim because they said it was a pre-existing condition. I don't understand how an ear infection is a pre-existing condition and even had my vet write a letter stating the exact cause of the ear infection and how it just happens in dogs from time to time, it wasn't caused by anything he's ever had previously and they denied both my appeal forms. They are greedy, won't pay for anything, and make the entire process horrible. There is no one to even call about discussing a denied claim, their call center doesn't know anything and can't give you any information as to the reasoning for the denial. They said there is no way to contact the appeals team directly which is just ridiculous. Do not get insurance with them, they deny everything and do not care about your pets, just making money off of you.