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Trupanion is an understanding , Professional, supportive Insurance company that helps us animal lovers know that they are there when needed. Thank you.

Trupanion is an understanding , Professional, supportive Insurance company that helps us animal lovers know that they are there when needed. Thank you.

I found that my initial claim enabled my vet to begin accepting Trupanion Express, which made them very happy! And me too, because now in the face of some important tests, I'm able to get my girl the care she needs. I thank you and my vet thanks you!

The only reason I give a 8 vs. a 10 is because of your pre-existing policy. Bethany, on the other hand, was wonderful...the downgrade mark has nothing to do with her.

So far (3 1/2) years I have been pleased with Trupanion. The cost is probably reasonable but many of my friends who are also seniors could not pay the monthly premium. Even so, I tell them about it as it seems to be a quality product.

While I did not have both receipts for the purchase of one of our old guy's prescription refills, they worked with me until they were able to reimburse me for that scrip. These are some terrific people who have never failed to come through for us.

I am extremely hesitant to recommend Trupanion right now. We are in an appeals start of process. I have great concerns about how these claims was denied, the process USED to deny the claims, and the reasoning Jenny gave me for denial of claim. I do want to acknowledge her great cooperation in send me copies of the Test Results Trupanion Requested of Albuquerque Animal Care Center (The City Shelter We Adopted Him From and Their "VCA" Vets 4/10/17.) As I SHARED with her in our conversation, Toby, was treated there for Dental Disease with a high amount of teeth extracted due to multiple infections periodontal and so he had many teeth removed there!!! He had elevated white blood count! He was placed on antibiotics and pain MEDICATIONS! He also had skin tumor on head and another area removed! That was all!! When we adopted him, the notes said, teeth extracted, tumors removed. WE were told Manager of apartment had surrendered him to the City Shelter. Absolutely no comments to us regarding Cushings Disease! Only medication he had when given to us was to finish his antibiotics for his INFECTION for PERIDONTAL DISEASE. THAT IS ALONG WITH THE SKIN TUMORS, THE TRUE PRE EXISTING CONDITION ON THE REPORT SHARED BY ALBUQUERQUE ANIMAL CARE CENTER. BUT I WILL DISCUSS WITH MY VETERNARIAN AND ALL BCA ANIMAL HOSPITALS WHO RECOMEND YOUR INSURANCE TO THEIR CUSTOMERS AND WE WILL SEE IF THEY SHARE THE SAME VIEW THAT TRUPANION DOES REGARDING THE DIAGNOSIS OF CUSHINGS DISEASE AS A PREEXISTING CONDITION AFTER YOU HAD ALL THE PAPER WORK IN AND THEN REFUSED COVERAGE AS A PREVIOUS EXISTING CONDITION. I HAVE ALSO NOTICED THAT MANY OTHER PEOPLE HAVE WRITTEN SIMILAR COMPLAINTS ABOUT YOUR PRACTICES OF DENIAL ON PREVIOUS CONDITIONS AND WASHINGTON STATE LAW SUITS. SO, I DO HAVE CONCERNS ABOUT THE RESOLUTION OF THIS AS I BEGIN THE APPEAL PROCESS. BUT THANK YOU FOR THE SURVEY AND I HOPE YOU FIND MY COMMENTS MOST HELPFUL. TOBY IS DOING WELL, THANKS TO US! PLEASE, PLEASE FEEL FREE TO POST AND SHARE WITH YOUR CEO!! YOUR TRULY, SUSAN MATHIAS, TOBY's MOM

Quick, efficient, ease of contact

I was unable to upload claims to the website due to session timing out message - Chantel received the receipts via email and forwarded to claims! Thank you!

Everyone has been very helpful and friendly, very pleased for all the help.