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First time EVER using pet insurance. It was a smooth process and I was happy with the result. HOWEVER, about a week after getting the claim reimbursement check, I got a notice The dog’s premiums are increasing 10%. Makes me wonder if that was because of the claim or just bad timing.

Claim was under my deductible so can't answer as far as payment, etc. Communication and explanation was excellent and quick for the claim. Glad to be with Trupanion if needed.

Fast, friendly service. Great coverage

I had claims that were filed in July and August that were under review until Allison assisted me 2 days ago. I was never contacted to let me know that there were any questions or concerns. I had contacted Trupanion two weeks ago in inquire and was told they had all the information the needed. I am extremely appreciative of Allison’s diligence in getting it resolved. Very pleasant and professional.

Benefits are amazing and customer service is always fantastic!

The guy I spoke to was very helpful for my pets insurance! He did a wonderful job! Thank you very much!

Ali was super helpful, answered all of my questions, and helped me fix my email up to the correct one! <3

Healthy Paws insurance helped me pay for mybdogs emergency surgery. The current civid situation makes earning money difficult. I really need help and Healthy Paws was there. Thank you Healty Paws.

I hoped to never use this insurance but am so happy that I got it. Bilbo was diagnosed with osteosarcoma in January of 2020 just when he turned 7. I filed the claim. Since then I have been more than pleased with the help that Trupanion has provided. They have paid every claim usually within 4 days according to the policy. The policy clearly states what will be paid and they have lived up to their contract with me. This has been a very trying 8 months but knowing that Trupanion is there to help with the financial part of Bilbos treatment has allowed me to focus on his quality of life. I will never be without pet insurance and in the future if I need insurance I will buy it from Trupanion. Great company, great customer claim service, and they conduct their business with integrity.

I wish all insurance companies were like you guys! You are great! The vet sent in the claim, a few days later the money was in my bank account! I was kept informed via email at all times. No fuss, just service.