Excellent service ethical and compassionate.
Excellent service, ethical and compassionate. Patrick was amazing!!
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Don't Expect to Have Anything Covered, or to Hear Back in Any Time Frame
We have had Pet's Best for ~1.5 years and have made 3 claims thus far for our puppy the same age as the policy. At this point, I have no clue what Pet's Best actually covers and beginning to ask myself why I even have insurance through them. It takes over 6 weeks to get a claim through! During that time, no communication of the status, even if you try to reach out. When the claim finally goes through, the explanation of what was covered and what wasn't is abysmal, not to mention the fact that they cover next to nothing. 3 claims and they have covered ~10% in total. We have the BestBenefit - Unlimited Annual Limit and the EssentialWellness coverage. In our pup's annual check-up and vaccination, they did not cover the Influenza, Bordetella, Borrelia (Lyme) or Leptospira vaccines. At this point I'm paying Pet's Best to file claims and tell me more than half isn't covered.
- INSURER:
Pets Best
- POSTED: 08/16/2021
- BY: Shaun
- BREED: Blue Heeler
- AGE OF PET: 7 - 10
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My experience has been second to none.
My experience has been second to none. Knowledgeable agents ready to help in any way they can. It is so nice to be able to speak to an agent instead of by text or email. I am old fashioned in that I like to have a go to team ready to help with my issues.
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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The phone representatives are always so polite so kind so helpful and knowledgeable.
The phone representatives are always so polite, so kind, so helpful, and knowledgeable.
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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Because I just literally gave you guys to a referral to my mom.
Because I just literally gave you guys to a referral, to my mom. Sent her my referral code! Everyone needs insurance but pets too!
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Every experience I had with Trupanion is excellent over the top
Every experience I had with Trupanion is excellent over the top
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: Australian Shepherd
- AGE OF PET: Over 11 years
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Excellent customer service
Excellent customer service
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great and fast service
My vet office submitted my claim directly for me and I was notified by email immediately of its submission. Within just a couple of days I had the approval and amount that I would be reimbursed.
- INSURER:
Trupanion
- POSTED: 08/06/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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