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The claim process is easy and Embrace is great to work with! My dog had TPLO surgery in December - she was actually just cleared for her orthopedic coverage four days before she injured her leg. For the surgery claim, they just needed to get her previous 12 months of vet notes to make sure it wasn't a pre-existing condition. They contacted her vet, I didn't have to. And they kept us informed every step of the process. Eight weeks later we had to go back for X-Rays to make sure her leg healed. I shot Embrace a quick email to see if it would be covered since it wasn't included in the previous claim. They wrote back within one day and said it would be. My vet submitted the claim and within ten days I had my check! I tell everyone about Embrace! I just dropped Banfield (thru Petsmart) and began using Embrace's wellness plan as well.

Would like to let everyone know about my experience with Trupanion. After thoroughly researching pet insurance companies, I decide on Trupanion. When Ares started limping I spent my hard earned money, did everything a responsible pet owner would do. Even took her to an orthopedic surgeon. To my relief she just pulled something. I filed my claim with Trupanion only to receive a letter that they won't cover anything because it's an illness. I of course called and disputed their decision. I was told that limping is an illness and it occurred before the 30 day waiting period. Since when is a pulled muscle an illness!? I fought back and forth with them for months, eventually calling in December to cancel both Ares and Ezras insurance. Heard the whole speech of how their sry to see me go, blah blah blah. Was told no more charges would be withdrawn from my credit card. February comes around and Trupanion pulled 2 payments from my credit card. Called and was told I didn't send a letter to cancel! Told them to pull the phone call from when I cancelled and they told me I was misinformed and apologized to me for not letting me know I had to send a cancellation letter but won't refund the double withdrawn payments. BS. I have to cancel my credit card and file an unauthorized charges and dispute the charges. Called Trupanion one last time thinking they would make things right. Nope, they want me to respond to an email stating that I cancelled my insurance on February 13th or they will pull another payment on February 21st. Good luck with that. Credit card company cancelled the card and blocked any further charges from your company. Shame on you for misinforming me and expecting me to pay for your mistake! My advice to anyone looking for pet insurance. Don't even consider Trupanion. Try VPI, Healthy Paws or anyone else for that matter. I did EVERYTHING I was asked to no avail. Now I can't go to any other company because if she does start limping or injured her leg, it will be considered pre-existing. So disappointed.

My first experience was positive and timely. My cat Petey suffered a urinary blockage so time was of the essence. He is on the mend and hope he doesn't have a recurrence. I filed the claim with Healthy Paws and they paid out as expected in 10 days...better than human insurance! HP did not nitpick the paperwork I sent in and kept me apprised of the status of my claim. I have great peace of mind now given the excellent service I received.

Easy to deal with. Explanations were clear and easily understood. Claim settlement in a short period of time.

Easy to deal with. Explanations were clear and easily understood. Claim settlement in a short period of time.

My dog was very ill at the beginning of January. His bill was over $3,500 and petsbest covered almost ALL of it! Pet insurance is so important. You never know when your pet can fall ill and knowing they have your back is a Godsend. If you're like me, pets are family and you will do anything for them. Pet's Best has been absolutely wonderful and I would recommend them to anyone! Thank you

I have only needed to use the insurance for wellness, but my puppy is still so young! We have made claims in regards to her vet visits and immunizations and got reimbursed fast. I have had no issues so far!

After several years as a policy holder for two dogs, I recently had a need to file a claim for over $4,000 to cover bladder stone removal surgery for one dog. The largest claim I had filed prior to this has been for no more than a few hundred dollars so was concerned how a claim of this size would be handled.I had a reimbursement check in hand just about a week after filing --- no questions or issues. It was also a nice touch to receive a followup email around a week after surgery just to check on how my pet was coming along.

I highly recommend Embrace Pet Insurance! My dog has ended up in the ER multiple times from swallowing his name tag to multiple bouts with IBS Embrace has always been there to help with payments and direct deposit them right in my bank account. They have been a life saver!

Rare to experience quality of customer service!Friendly, competent and truly worthy to ba called a service. Highly recommend!