Denied my claims
My main coon broke her femur, I submitted claims because she needed to have surgery and metlife denied my claim. They claim that the doctor notes stated it was a pre existing condition. I reached out to my vet and they reviewd the notes with me and it doesn't say once in the notes that it was a pre existing condition. Definatly think twice before choosing this company. They lost my buisness indefinitely.
- INSURER:
MetLife
- POSTED: 09/10/2024
- BY: Jared
- BREED: Maine Coon
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Efficient
I called and used the app. My claim was processed efficiently and Met Life communicated via email and I was easily able to see my claim status in the app. When I called the customer service rep was friendly, professional and helpful. Can’t ask for more than that
- INSURER:
MetLife
- VETERINARIAN:
Thank You VCA Woodbridge
- POSTED: 09/10/2024
- BY: Andrew
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Love Met Life
I have two dogs and I’ve had nothing but great experiences with Met Life , the claims are done in quickly manner , the customer service is excellent.
- INSURER:
MetLife
- VETERINARIAN:
Al Lynn animal hospital
- POSTED: 09/10/2024
- BY: Maryann
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Metlife is TOPS
I work in the veterinary field where I am exposed to many pet insurance companies that our clients have enrolled in. Metlife is stellar in all areas especially in their phone presence. Last year we rescued a 5 month old puppy when 9 days later he chewed up a wooden hair brush, a pen, box of tissues and part of a book. Due to the sharpness of the pen and brush he had to have full surgery. MetLife did not question any of the process and reimbursed us the 90% that we had enrolled in. We highly rec Metlife and are customers forever!
- INSURER:
MetLife
- POSTED: 09/10/2024
- BY: Renee
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Simplest claim process and very efficient and prompt handling. Delighted.
I had an unexpected heart issue for my pet that was stressful and led to expenses that I was not sure will be handled by HelathyPaws. The process to submiot claim took 2 minutes and was notified it was approved within 2 days. They even followed up by email to check on his health! Very satisfied with this experience.
- INSURER:
Healthy Paws
- VETERINARIAN:
Los Altos Vets
- POSTED: 09/10/2024
- BY: Pramod
- BREED: Australian Labradoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
saved from financial hardship
when I adopted my French bulldog I never would have expected that her first year would have cost me thousands of dollars in emergency veterinarian care but thanks to having this pet insurance I won’t suffer the consequences of financial hardship because of it .. and to think I almost didn’t get the insurance .. Truly thankful and blessed that I did
- INSURER:
Pets Plus Us
- VETERINARIAN:
Cambrian Animal Hospital
- POSTED: 09/08/2024
- BY: Chad
- BREED: French Bulldog
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Good service with our doggy
Great customer service and fast payment of claims! Didn’t receive as much % of claim as rep on phone told me I would.
- INSURER:
Pets Plus Us
- VETERINARIAN:
AVC
- POSTED: 09/08/2024
- BY: Anonymous
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Great Pet Insurance
Very happy with MetLife Pet Insurance. Easy to submit claims and fast turn around. Great customer service.
- INSURER:
MetLife
- POSTED: 09/06/2024
- BY: Debbie
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Rosie's Clim
I've had 2 other Claims for Rosie that went very well. The most current one had a lot of complications and had to make several calls and ask the Vet to send in information several times. I finally got Samantha who was GREAT and understood what was wrong and got a supervisor involved and got my Claim reviewed and finalized quickly- Many Thanks to her and the supervisor who got this over the Finish Line!! Linda Green
- INSURER:
MetLife
- VETERINARIAN:
Ark Animal Hospital
- POSTED: 09/06/2024
- BY: Linda
- BREED: American Shorthair
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Premiums up 30+% a year even without ever a claim!
Better off saving your money yourself…your premiums just increase 30%+ each year even if you have never had a claim and no notification. Next is you have a claim and there is a loophole like your pet was only seen once and not 5 times for the condition. Same ole blah blah blah SHIM SHAM!
- INSURER:
MetLife
- POSTED: 09/06/2024
- BY: Brenda
- BREED: Bulldog
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
