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"When I first signed up with Pets Best in 2000, they had some issues with claims processing time due to their rapid growth. That being said, claims processing time is now extremely fast and every aspect of their customer service is simply superb. I couldn't be happier with the service given to my two dogs. "

I filed a claim with multiple invoices when my 3 year old doodle ingested a foreign object. Her treatment required multiple x-rays to see if all the pieces were passing. Finally an endoscopy was needed to remove everything. The Pets Best application is very simple to use. I just uploaded the invoices and received a confirmation email right away. My claim was processed satisfactorily in less than two weeks. The process could not have been easier.

Healthy Paws really is the easiest pet insurance to have, and I recommend it to everyone I know. Not only do they provide great coverage, but claims are really easy to make and understand when the time comes. They've covered my cat, Luigi, into old age and to his eventual passing, and they currently cover my older Bernese Mountain Dog, Gunther. If I didn't have my pets covered with Healthy Paws, it would be so much harder to get them the care they need. I am forever thankful for the ease of use, and heartfelt messages checking up on my pets when there is a bigger health issue happening. Vets have jokingly told me to hold onto that remaining Healthy Paws policy with my life! And I will.

"Without the reliable help from Pets Best, my decisions for treating my eight month old kitten diagnosed with FIP would've been much more difficult. I knew that they would reimburse me appropriately so I went ahead with treatment and ultimately saved my sweet little kitten's life. I am very thankful for Pets Best and recommend it to everyone!"

Pets Best is really the Best.

My first time making a claim, I wasn't sure what to expect, but I feared it was going to be a long, complicated process. I was worried it would take forever and involve talking on the phone. I couldn't have been more wrong. The process was as simple as indicating where my cat received his care and uploading photos of my itemized bills. The whole process took maybe 5 minutes on my phone. A few days later, I got an approval email that was just as detailed as the itemized vet bill so I knew exactly how they came to the decision. It definitely made what was a stressful time emotionally and financially so much better.

You can’t get anything preapproved. My dog had an accident in the fires. He had a really bad limp. We have had insurance 3 months now. They denied my dogs X-rays bc it was a ccl. How were we suppose to know. So basically they told me i had to wait 6 months. I get for the surgery but they should have covered the x ray. They said they wouldn’t cover it bc it was related to a ccl. Worst insurance ever

I regularly share with others Pets Best as a PSA - while I would have paid for my dog's life saving medical needs 4 years ago (16 days in ICU, blood transfusions and dialysis), Pets Best tremendously eased the financial burden it would have placed on me by exceeding my expectations reimbursement. Since then, PB has continued to be outstanding - easy to work with, fast, sets expectations, clear in explainations. Thank you!

Thankfully, I've never had to use the insurance but the piece of mind that it's there is worth everything. My pup is still a young adult but, as he ages, I'm sure we'll need to rely on MetLife.

I've had my cat covered for 11 years and in that time my premiums have tripled without a single claim. She's been healthy the whole time and yet it went from $50 to $150 per month. Save your money and put your premiums in a savings account, at least then you'll have the money for your pet when needed and the savings account won't deny your claim based on some bs loophole they use to deny claims.