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Great customer service so far

I couldn’t upload the bill to VitusVet so that was frustrating. I emailed it to my work email and went to the nationwide site which was fairly easy.

Embrace was helpful when I called. The only reason I didn’t give all 10s was the woman on the phone went very fast and assumed I was computer literate. I am computer capable, but 73 years old and needed a more detailed 1-10 list of what to do. Admittedly my fault, not hers. I needed to continually ask her to slow down and repeat so I could write down her instructions. Perhaps a detailed list of how to put in a claim should be on the website.

Overall I am very happy with my coverage!

I originally had two Dobermans they were litter-mates and they were both insured by nationwide it was actually VPI when I got it. And unfortunately one of my Doberman was diagnosed with osteosarcoma at the age of six having his insurance give me the opportunity to help him medically and he lived for almost a year after his diagnosis. Now his brother is nine and I recently had to have a tumor removed that showed signs of melanoma and again because of this insurance I was able to take care of my best friend. So I’ve had this insurance for nine years I would do it all over for future canines and I have already referred people to this company and they have taken advantage of the opportunity. Thank you for caring about our best friends .

I highly recommend getting pet insurance for your pet. There is no questioning whether or not to schedule a well visit for your beloved fur baby with it. I am so glad I have it.

While our hearts were breaking over our Lucy having to lose her eye we were assured by Trupanion that the insurance system would go smoothly and quickly. They were more than true to their word. Papers were filled Bills were authenticated. The check was sent right on to us. All within just a few weeks. Thanks you all so much for your care and consideration. You are the best!

My/our experience with Trupanion has been nothing short of outstanding. Thanksgiving 2019, our dog Jack (large German Shepherd) was brought to the hospital for an 2nd opinion & ultrasound after a two-week life expectancy prognosis by our local veterinary clinic. That night they discovered a massive growth in his spleen & recommended emergency surgery to ease his discomfort. They proceeded to discuss optional potential chemotherapy treatments post surgery, assuming he survived. They discussed costs, at which time I remembered we had insurance with you. I never for a moment thought really much of anything would be covered what with all the fine print, pre-existing conditions, breed & age related fine print, etc. While waiting for the surgeon, I called you to determine what you would or wouldn't cover. I was very upset, unnerved, impatient, scared, & desperately trying to come to terms with everything going on during this crisis. The moment I spoke with a Trupanion representative, she greeted me with a personal nature, calmly & patiently listened to what was happening, kept the hold time to a minimum even while the surgeon came in in the middle of my call, and she was reassuring, kind, and thoughtful. She assured me this was exactly what you (Trupanion) was here for, the treatment would be covered, & not to worry about the chemo treatments because they also would be covered outside of reasonable deductibles applicable to us. Basically, I felt assured that all these years of insurance were not a waste, and this frightening experience was not the time to worry about whether we could afford the desperately needed treatments my Jack required (though I would have done anything necessary). You did not make me have to compromise based on finances. Subsequently, every other interaction I have had with Trupanion has been the same. You have great people working there, they are compassionate and warm and exceedingly kind as well as professional. Lastly, I expected to get hit with a policy renewal charge and again was overwhelmingly surprised when another representative assured me that no, the policy is in place for the rest of his life with no policy renewal premiums. Not only will I recommend Trupanion to a friend or colleague or anyone else who wants to hear it, I already have shared. Thank you all from our family & hearts to all of you for all you do & continue to do. Nicole Pregoni (Jack's mom)

When we adopted our Beagle-Mix puppy we did not hesitate to get him Nationwide Pet Insurance for both his wellness and hospitalization and so glad we did. We brought him to the vets for his regular checkup and shots only to find out he had heart worms and the treatment for heart worms is not only intense but also expensive but with the full coverage we had on Scout we paid the vets bill in full and sent in our paperwork and with in a few days were were reimbursed 90% of our cost. I have recommended this company to my co workers and my boss.

of course we wish every procedure was covered but we understand we signed up for insurance to avoid catastrophic vet bills and to keep our pet healthy, not that everything would be covered. I was very happy with how easy it was to file claims, very happy with the speed at which the claims were handled and very happy with the explanation of what was not covered. Nationwide really seems tot ake an interest in the health of our pet and as new pet owners, we're glad for the help. Sincerely; Jude and Lynne Jordan Autumn's 'parents'