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Excellent service with filing my claims and keeping me updated!

Our girl recently picked up an ear and skin infection while being boarded and by the time they took her to their vet, and then we took her to our vet (because she wasn't eating either and very depressed) and got a different diagnosis and medicine, we had a healthy vet bill. She had just had her yearly physical and so we got a healthy portion of our vet bill back because our yearly deductible had been met. She's fine now and they have no idea how she even got it but Nationwide is great. We had a different company when she was younger and she was never ill, the cost was the same and we never got any money back from her yearly wellness visits. My daughter's vet recommended Nationwide when they got their dog and it was so much better, we switched and have not regretted it.

Love recouping 90% of my costs. You can receive reimbursement electronically which is nice. However, there are extremes on the timeline of when you receive reimbursement. It ranges from 1 week to 3 weeks later. I really like this product. I'm waiting for the day they reimburse the vet directly like with human insurance.

It’s been nice having pet insurance when needed. Like most insurance you wonder if it will ever be worth the cost, but when you need it for an injury or Illness it’s comforting to know that some of the expenses will be covered.

Nationwide has been excellent to deal with on claims for our pooch. From basic wellness to a recent emergency situation they processed quickly. When I called to discuss claims the first thing they asked was how is she doing now? Hoping she was better, customer service made me feel like she was not just a claim number for them. I absolutely recommend and will use them for any new pet in our future. It’s a comfort to know that we can care for our girl the way she deserves as part of our family!

Extremely personal staff. We lost our pet over the weekend and they were very considerate.

When I got my little Ada, I was excited to get her insurance with you. It was a very painless process when I got Zeus, Sebastian, and Danni on VPI insurance and I rarely had an issue. However, getting Ada on your insurance has been a nightmare. When I signed her up, I provided the phone number and address of where she was taken prior to me adopting her to obtain her medical records. I didn't find out until a month later that you didn't have her medical records when a claim was denied and when I called and asked why you hadn't obtain the records, your agent stated that they had called but they had never heard of Ada. When she read the phone number back to me that was in your computer, it was incorrect. I told her that I would just have all the records sent to you. I had Ada's medical records mailed, faxed and email to you on 4 separate occasions and every time I called, it was "we have not received them". On the 5th attempt and getting very angry with the agent telling me I didn't understand, I asked for a manager. She was very professional and I explained to her that I was copied on the same email that they were and I forward the email with all Ada's records to her. She promptly got everything taken care of which was the fastest I've seen a claim come from you. I explain the situation with my vet's office and they have heard from other clients that had VPI in the past, are not happy with the service that Nationwide is providing.

So happy with the service we received with our little pup. After an accident and lots of freaking out it was so nice to hear "We got you covered". Very helpful in finding the best coverage for us. Thank you!

I spent a significant amount of time and effort researching pet insurances last year. Now, for my two dogs, one increased from $34/ mo to $58/ mo and the other from $27 to $43 /mo. I was told that it was due to them being a new company and the new underwriters did this to keep their prices competitive. Well, now they are NOT competitive. They offered options such as removing vet visit fees (which is now an extra add on) which basically amounts to about 1 vet visit which doesn't help, or increasing the deductible. Well, my only options go from $200-$500 and up with $10,000/yr limit at i00% coverage. Even bringing the coinsurance down to match other insurances doesn't help. I have already started looking at Pets Best and PetPlan and they have similar options that will cost less or about the same but have either Unlimited coverage or at least $15,000 (which was 15$ cheaper). This is really frustrating. And sure you can say 'well then just switch, who cares?' But it's not that easy and Figo knows this. First you will have to overlap your insurance or pray that your dogs/pets don't get sick in the new insurance's waiting period. Then the who knee and hip clauses you have to weed through as well. I could understand if it was a slight increase, maybe even $10 a pet, but this is just so frustrating and they are basically just saying well, eat it. They have had decent customer service, except for when I was not able to see an EOB for one of my dogs' visits that was denied and they said it was corrected, which I still could not see it and so I was not able to appeal it, I only have so many hours in the day to spend on this. So here I am AGAIN, almost exactly a year later, sifting through the plans. I think we needed Obama care for our pets too. This is getting crazy.

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