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The submission for claims is quick and easy and you get a quick response. It is absolutely wonderful that there is a company that understands the value we place on our pets and they share in that.

Awesome service

We had a shelter kitten that they covered the initial immunizations for, but when the kitten came down with giardia, they first said there would be a 14 day waiting period before anything giardia related would be covered, and then five months later, he subsequently got diarrhea, and they wouldn't cover the bills and medicine because they said we didn't do a fecal BEFOREHAND to rule roundworms out. This was well outside the 14 day waiting period they had previously informed us of. They will twist the rules in order to avoid paying anything out of the ordinary. I would NOT recommend them.

I was very upset with the way you tried to wiggle out of paying for Maples surgery. I have heard similar stories from other coworkers that said they would not continue with the coverage if it happens again. We dont have an option to pay our premiums, you shouldnt have an option to pay for incidents like that. There was no pre-existing other that her being a puppy who likes to chew and eat everything!

Nationwide Pet has been amazing to have as an insurance provider for our new puppy. Filing claims is very easy, and I sometimes feel they love my pet as much as I do. Thanks Nationwide Pet!

The process of claim submission through claim payment is extremely simple and quick. I appreciate an insurance company who responds quickly and makes the pain of a sick pet and huge vet bills much easier to deal with.

Submitted claim on 10/18/2018 and finally received payment 6 months later. Is that really the best that you can do?

Finnigan required two surgeries recently. As a retiree from school teaching, Nationwide has helped me pay my vet bills immensely. I couldn’t do it without you.

I had been a customer of another insurance company for years. All of the sudden, they became nitpicky, difficult to work with, and customer service did a real nosedive. They would not answer emails, forcing me to call, then the wait times were horrendous. To submit a claim, you had to have the vet fill out a form, then scan the form and invoice in, and upload it to a portal. Ugh. I decided to switch, and I am very happy with Figo, the new company I went with. Customer service on the phone and in emails has been stellar. They have a GREAT app for uploading claims, and a very fun social element. Figo only requires doctor’s notes, which my vet can email to me. No filling out forms! Figo also gives you collapsible water dishes with a caribiner for each pet and a collar tag with a unique number that can be used to locate your pet, should they become lost. Figo covers things unusual, such as boarding fees if the owner has an emergency and has to be in the hospital. Go look, and see all of it! My puppy got a very serious illness at eight weeks old. It was pre-existing in my last policy. As I expected, it would also be pre-existing with Figo. The biggest difference is that my last company refused to cover ANY signs of the illness (such as coughing, no matter the reason). Figo is different! My dog’s illness was deemed “curable,” and I could apply for an exception after she was illness-free for 12 months. Um, wow. They do not guarantee your appeal will be granted of course, but with the last policy having NEVER as their rule, this is great! I am so happy that I chose Figo, and I think you will be too. Their premiums are competitive, as well. Check ‘em out!

We are so thankful to have Nationwide Pet Insurance! Recently we were purchasing another French Bulldog this didn't work out however we had purchased Nationwide pet insurance for him. Even when this didn't work out the representative from Nationwide was understanding and the process was so simple. Stanley our 4 year old French Bulldog is a member of our family and we depend on Nationwide pet insurance. It really helps, it's so easy to file claims and be reimbursed. The representatives offer great advice and are so helpful and understanding. This is something we would not do without. Our recommendation is for all pet owners to obtain pet insurance it is a piece of mind you can obtain nowhere else.