Started well, but not a very good long term insurance
When I adopted my dog, I got PetsPlusUs from the breeder. I must say, I was in love with the insurance the first year. I paid the most complete coverage. They were fast and cordial in the reimbursements.
Last year my dog had to undergo surgery due to 2 canine extractions. That's when I first understood the plan wasn't complete as they sold. 4k cost went from my pocket. In the same year, I tried to add dental with them, and they didn't have it. I mentioned I would need to have a dental for her or cancel the policy. Basically, I heard that "up to you if you want to cancel the policy and lose the pre-existing coverage".
That was when I felt this whole scheme of good and fast reimbursement also meant getting you stuck with bad long-term service and coverage.
Today I discovered that they do not accept dual insurance, so the dental coverage I got elsewhere for my dog will need to choose either to stay with them or leave. All this because I informed them I had already received reimbursement from another insurance plan and they didn't have to fully reimburse me.
Long story short, if you have a chance to find another insurance plan, run a move away from them.
- INSURER:
Pets Plus Us
- POSTED: 05/17/2023
- BY: Eduardo
- BREED: Siberian Husky
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Excellent customer service!
Excellent customer service!
Did you find this review helpful?
Yes
No
all round summation
very informative and considerate.all options were described.
- INSURER:
Trupanion Canada
- POSTED: 05/17/2023
- BY: Martin
- BREED: Shetland Sheepdog
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Enroll for Pet Insurance the easy way!
Julie was fun to chat with and very knowledgable and clear.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Francine
- BREED: Mixed breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Extremely pleased
Exceptional! Super fast processing and you receive communication every step of the way. I could not be more pleased!
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Cynthia
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
We're in good hands!
Excellent service signing up and your representative was just lovely! She was so helpful in giving me tips for this first time dog owner... and a puppy at that. Thank you for making this such a pleasant experience and giving me peace of mind.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Traci
- BREED: Cavapoo
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Easy to file a claim
It was incredibly easy to file a claim. All I had to do was tell my vet I have Trupanion and they took care of the rest.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Chelsea
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Great Introduction to the company!
The representative answered all my questions that I had after their initial review of the policy. It was all quiet simple.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Joan
- BREED: Miniature Long Haired Dachshund
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Submission
Ease of submission, quick payment, friendly service
Did you find this review helpful?
Yes
No
