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I referred Pets Best to all my customers. I would like it if pets best would talk directly to the vets of clinics and hospitals to process claims directly. It would save so many more fur babies lives due to families not having the funds to pay for medical treatments before reimbursement of medical treatments. Keep up the great work. Your company realizes that our pets are family.

Not a 10 because Trupanion doesn't cover preventative care, at least in part. I have 3 pups but only one is covered. It would help even if only one was covered.

The claims were processed in a timely manner, and true to your word, after the deductible, the costs was covered 80%

I submitted my claims and the answer was faster as I expected. Very easy process. Very satisfied customer

Trupanion has been a good company, the rates are reasonable, coverage is good and the customer service is good.

The insurance for my four legged baby is good to have; however it would be better if we didn't have to wait 3-4 weeks to be reimbursed. This is my first time having insurance for him, so I didn't know that we pay then get reimbursed, I feel it should have been explained by an agent. Overall it's good insurance.

very quick and easy process. much appreciated!

My vet files the claim, Pets Best processes the claim, I receive a direct deposit refund into my checking account. Couldn't be any easier.

I am able to focus on my pet's care and not have to stress about how to pay for it.

I "discovered" Trupanion through my Vet and at first I thought it was too good to be true....but, I thought if I get anything from it that something is better than nothing..my first claim was a $2,500 emergency vet bill several years ago....my cat had something called "phantom fever" and had to stay in the hospital for a few days. Needless to say - I would have been in big trouble if I did not have Trupanion...they reimbursed 90% of the total invoice to me....I was completely shocked in a very good way. Now the same cat has an intestinal issue needing a biopsy to establish an accurate diagnosis. The estimate came out to be approximately $2,600.00 - I also requested a 90% estimated return from Trupanion - I can not say enough good things about this company....the insurance is wonderful and worth every penny AND all the customer service representatives are knowledge and extremely courteous! Thank you so much Trupanion for all you do for me but more importantly for my fur children! Keep doing what you're doing!