Great customer service!
Submitting claims are easy.
Appreciate the communication re: status of claims.
Appreciate the prompt reimbursement when appropriate.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Kelly
- BREED:
- AGE OF PET: 0 - 3
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My cat is 15 have had Trupanion since I got him in O9.
My cat is 15 have had Trupanion since I got him in O9. Several times thought if canceling as he was always healthy until this past month Thank you for making the hospital experience no hassle and immediate claims. Have mentioned it to all who don't carry insurance how important it is. Thanks again
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Barbara
- BREED:
- AGE OF PET: 0 - 3
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Trupanion-AMAZING!
The representative I spoke with was wonderful and the claims form was simple and straightforward. I love and greatly appreciate being able to send photos of the receipts!!
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Rosemary
- BREED:
- AGE OF PET: 0 - 3
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Great Service ! Thanks ??????!
Very prompt service . Once standing at the counter to pay at the vetâs office , here in NL , Canada , the answer from you guys is superb for direct billing ! Itâs only a matter of minutes and we have a response ! Beyond grateful for this super fast reply as I depend heavily on direct billing . Thanks very much , for your efficient service with your super fast replies to the vet clinic for my little fur baby girl ,,, Lily . ??????
- INSURER:
Trupanion Canada
- POSTED: 05/14/2023
- BY: Carmen
- BREED:
- AGE OF PET: 0 - 3
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Hassle free, quick, and clear process
Great overall experience. Quick replies to submission of claims letting us know it was received and being processed, followed quickly by claim summary. We also appreciated working with our vet clinic and pet hospital that were working directly with Trupanion provided quick processing and allowing us to focus on our pet and pet care decisions.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Thomas
- BREED:
- AGE OF PET: 0 - 3
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It was quick and very easy
It was quick and very easy
- INSURER:
Trupanion Canada
- POSTED: 05/14/2023
- BY: Johanne
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Easy and fast.
Claim process was quick and easy.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Geen
- BREED:
- AGE OF PET: 0 - 3
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Don't expect an answer
I had a simple question: Does Fetch cover deciduous tooth removal. What a JOKE!!!! It's a yes or no question.
This is the conversation that followed
While we are not able to confirm or deny specific coverage without a claim being filed, I can say that your policy is set to cover any non-routine dental procedures, such as medically necessary cleanings due to gum disease, tooth extractions, etc. We can only cover these treatments as long as the issues themselves were not pre-existing to your policy.
well, when she was a puppy she only had one set of teeth and now she has two....soooo..... is that pre-existing.
Rico profile
We are not able to confirm until a claim has been filed since this will be based on the medical history of your pet. In general, any condition or clinical signs or symptoms that your pet has before the policy started or within your waiting period is pre-existing to your policy.
that is most unhelpful. Have a great day.
Rico profile
I absolutely understand your concern but this is how your policy's coverage works. But in the meantime, Is there anything else I can assist you with?
Rico profile
Thank you, Carol, for reaching out! A short survey will appear in this chat below. We greatly appreciate any feedback you may have.
- INSURER:
Fetch
- POSTED: 05/13/2023
- BY: carol
- BREED: Teacup Yorkshire Terrier
- AGE OF PET: 0 - 3
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