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Took my dog for his yearly visit because his vaccines weren’t up-to-date and I couldn’t get him in to doggy daycare. I was about 10 days early without realizing it and I called the insurance company to see if they could cover anything at all since he’s not due for his yearly check up anymore. I have paid over $700 in premiums since his last vet visit in March till this month and they can’t cover a $240 yearly check up. what a scam.

Denied a $5000 tooth extraction under their Every Tooth Covered policy because a past vet exam listed "scant tartar" as an observation. Fetch considers this to be "indicative of pre-existing periodontal disease". My vet writing a letter that this is an absurd take did not help. On top of that, their customer service is horrible. Their email responses are extremely dismissive if not completely AI generated. On the phone the representatives are friendly and polite but are not at all imbued with the power to solve problems in any meaningful way. Go with Trupanion. I did my research and they were my other option but I made the wrong choice.

We had a recent scare when our dog became very ill after-hours. Knowing we had insurance with good coverage and a specified deductible eased our minds about taking her into the ER and a subsequent follow-up with our vet. Having a sick pet is stressful enough without worrying about how quickly the costs can add up. I was able to upload our bills via the app and the claims were reviewed and resolved quickly. Everything was covered as expected and the explanations were very clear to understand.

We have 3 dogs insured with Pets Best and we truly couldn't do it without them! Having 3 dogs means anything can happen at anytime and knowing that we have Pets Best behind us, brings us so much peace of mind! We have a 4.5 year old Shar Pei who has struggled with ear infections since he was young, but overall hasn't (thankfully) had many other health problems. While we have always been on the watch for what we thought was the most common Shar Pei Fever symptoms, we thought by 4.5 years old, we may have gotten extra lucky to never experience a fever with him. Unfortunately, out of nowhere, we were proved wrong. After an overnight stay in the vet emergency ICU, a very large bill was waiting for us. Pets Best makes submitting claims SO easy. I simply took screenshots of the bill in my email and prescription information from the pharmacy, and filled out the few questions they ask. Within a few days, I had follow up notifications asking for a bit more information and I was able to easily upload the proper documentation, as well as our follow up vet visit bill. In less than 2 weeks, our claim was filed, updated, reviewed, and closed and we had the money back in our bank account. I received email alerts, as well as notifications from the app on my phone, which made the turnaround time even faster. We are forever grateful to have pet insurance, but also for Pets Best specifically because they make the process so quick and easy! I recommend Pets Best insurance to every single person I possibly can!

Since having Pets Best Insurance, every time I have filed a claim it has been very simple and easy. I would upload all my receipts along with my pet most recent examination and health records, and Pets Best personnel would let me know what and what I can't claim and explain why, so far everything is going great. My refund would go directly into my account and constant email notifications keep me informed, I would definitely recommend using Pets Best Insurance.

Pets Best has been phenomenal in processing our dog's claims for cancer. I can’t say enough good about them.

I researched pet insurance for weeks. Pets Best is what I carefully chose and i couldn't be happier. The claims process is very easy, I've never had any confusion on any claims, customer service is super easy to get in contact work, the customer service is consistent, the explanation of benefits is clear and easy to understand, my benefits and insurance plan is in the portal and very easy to find, overall i don't have a single complaint. It's been a great experience and I'm so glad i chose this insurance for my dog.

Healthy Paws has been awesome. Having an active border collie we got pet insurance when she was 6 months old. It has helped us so much when she developed a rare AC Fistula in her front leg. X-rays, a biopsy, then two years later we had to amputate her front leg. Healthy paws paid the 90% we signed up for within two weeks of the surgery. Never thought having a tripod dog would have gone so smooth. She is now out of pain, happy and hopping around and active again! Thank you healthy paws for NOT making a hard situation even harder.

Over the past year, we have faced multiple pet emergencies, and I can confidently say that without Healthy Paws, our pets wouldn’t be as happy and healthy as they are today. Their support during some truly difficult times has been invaluable. Filing claims has been incredibly easy, and reimbursement has always been prompt. More importantly, the peace of mind that comes with knowing we can focus on getting the best care for our pets—without the overwhelming financial stress—has made all the difference. I sincerely hope no one has to go through traumatic injuries like we have, but if you ever find yourself in that position, you’ll be grateful to have a company like Healthy Paws by your side. Their compassion and efficiency have truly exceeded our expectations. Thank you, Healthy Paws, for being there when we needed you most!

Submitting claim was very simple. Email notification of check being processed and in the mail. Very quick service.