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The claims process is always quick and painless. Communication throughout was top notch.

Denied claims for no good reason; had to appeal. Got an email saying claim closed, had to read fine print on bottom of attachment saying claim is being reviewed. So why not lead with that in the email; it's a jolt after paying about $1000 in premiums a year to hear you cannot pay on the claim when you are actually reviewing the claim. How about some good PR and change the notification? One unhappy customer.

Trupanion always has excellent customer service! They never miss a beat

Very quick response to our claim. Received our money the same week. We are very satisfied with the excellent service! I would highly recommend Trupanion!

Murphy is my fourth pure bred German Shepherd. I've insured all but one of them, and I learned that was a mistake because it is always something with the pure bred Shepherds although it's mostly been a different issue with each one. Murphy is the first dog I've insured with Healthy Paws and they are by far the best. The claims handling process is super simple, they pay very promptly and customer service is very helpful. Murphy just had both of his elbows operated on and I wasn't sure if everything would be covered so I called for some guidance. Although they can't guarantee coverage, they will explain what categories of treatment won't be covered. For example, treatment considered experimental like stem cell shots is not covered. Frankly, I was surprised at the breadth of the rehab they do cover. I also think that the unlimited dollar amount of claims is hugely important. I could not have afforded all of the treatment Murphy requires without the policy (his elbow surgery and treatment will end up costing about $7K). Luckily, I have 90% reimbursement. Although it costs a little bit more in premiums, Healthy Paws reimburses me more each month than I pay in premiums because Murphy also developed allergies and is on monthly meds that are expensive. Sometimes I even feel a little guilty submitting claims because they have paid so much more than my premiums. I've recommended Healthy Paws to a lot of people, but generally they don't end up even getting insurance. That seems insane to me. It is one of the best investments you can make in your pet.

Excellent service at an affordable price point. If you have a new puppy and don’t do Trupanion that would be a big mistake

Super easy to sign up! Good coverage and highly recommended by our vet!

I’ve used several different companies over the years and Pets Best is, well, the best! The claims process is super easy. They almost always process the claim quicker than the estimated turn around time. While the rates do go up every year I still find it affordable. Especially compared to the vet expenses without insurance. Only one of my claims was denied and after sending them more information it was approved. If you don’t have pet insurance, get it! And make sure to check out Pets Best!

I've recommended Trupanion to my cousin & friend, & both signed up for new insurance policies.

Rapid turnaround, very reasonable review of claims and associated conditions.