5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
Customer service is always very nice and helpful I just don't like that the deductibles are per condition.
Customer service is always very nice and helpful, I just don't like that the deductibles are per condition.
- INSURER: Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: Rottweiler
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
BEYOND Thankful for Lemonade!
Our pup was really sick, and we weren't sure if she had ingested something foreign. She was x-rayed multiple times, and had to stay overnight at the animal ER, and she is a very anxious pup in the first place! Our bill came out to almost $2000 for 24 hours of inpatient care that included IV fluids, medications repeat blood work, and repeat x-rays. Being that this was our first claim, I wasn't sure what to do, but I had two representatives guide me along the way and they made the process easy! They even shower genuine concern for Ruby's condition. Lemonade quickly reimbursed us a little over $1300 (had to pay the deductible!) Which was SUCH a relief. Ruby is back to her normal, wild, playful self if you're curious! 😊
Thanks Julie for helping us!
- INSURER: Lemonade
- POSTED: 03/22/2022
- BY: Ryan
- BREED: American Bully
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
Verified
I have always have a good experience anytime I needed to file a claim or even if I just needed a question answered.
I have always have a good experience anytime I needed to file a claim or even if I just needed a question answered.
- INSURER: Trupanion
- POSTED: 03/16/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
They take your money and come up with every excuse not to reimburse you!
My puppy had an ear infection at 8 weeks old. Now that is a pre-existing condition for everything under the sun.
They pay for nothing!!!!!!!! I took my pup to a dermatologist to make sure she does not have allergies so now my status starts again for having an issue with ear infections
I explained to the customer service rep. I took my pup to see if she has any allergies or yeast. Everything was clear. NO allergies or yeast. Now I was told that breaks the 1-year cycle and I have to start all over again to be clear for a year of any ear, skin, or itching issues.
It's an umbrella for all issues to be not be covered. So basically, I should not take my dog for checkups..yes because Embrace is all about the love for animals..so I should not get checkups because that is saying she is sick and has allergies. They are ridiculous!!!!!!!!!!!!! waste of time and money!!!!!!!!!!!
- INSURER: Embrace
- POSTED: 03/14/2022
- BY: DENISE
- BREED: Shih Tzu
- AGE OF PET: 0 - 3