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Great communicator and caring about our pets health episode??????

easy and efficient...answered all my questions

Easy peasy - my Vet submitted the claim and 2 days later i received a claim statement that explained exactly what was and wasn’t covered.

The representatives were kind and compassionate, first. They handled my claim well and appropriately.

Rushed my dog to the emergency vet and it was so wonderful knowing I could say do anything she is covered by Trupanion. Fast and easy claims experience.

My experiences have always been very positive. Would have no other insurance but Trupanion!

Consistent professional approach to meeting customer needs

Very responsive, friendly answer

We adopted / rescued our first family dog in June of 2020. As new dog owners, we wanted to be prepared for our new addition as much as possible. This included finding the best Pet Insurance. A co-worker with two dogs mentioned Healthy Paws and spoke very highly of the coverage, cost, and customer service. Given her positive experience we reviewed the offerings through Healthy Paws and looked no further. The policy we chose covers 90% of medical costs due to injuries / accidents and has a $250.00 deductible. A couple of weeks ago our dog suffered an obstruction and we had to take her to the Animal Hospital. After a full day of treatment we paid our bill and requested the appropriate invoices. When we told the Animal Hospital that he had pet insurance through Healthy Paws, the technician stated that they were one of the best insurances to work with which instantly gave me a sense of relief. The following day I opened our claim through the Healthy Paws app, took pictures of the invoices, and submitted my claim. Almost instantly I received an email from Healthy Paws asking for medical records (which the Animal Hospital sent to them), two days later our claim was processed and closed, and about 1 week later we received reimbursement. Honestly, I feel like our dog has better health insurance than we do! Healthy Paws also recently reached out to check in on our dog and that was a nice surprise. I am more than happy with Healthy Paws and lucky to have found such a great company.

The lady I spoke with was very professional and pleasant. She explained very clearly how the policy works. Overall very good experience.