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When I signed up for Trupanion, I was told it takes 48 hours to receive claims. I have emailed my claims every time, and they don't mark them received for over a week. Their excuse in the beginning was that it's summer and they have a lot of claims they are backed up on, now it's fall and they say they have a lot of emailed claims to go through. It's been over 3 weeks and my claim still has not been processed. And I was told that you do not need a new claim form if it's for the same condition, if it has been claimed before, and every time I turn in a receipt for the same condition, they end up faxing a new claim form for my vet to fill out again. Tons of paperwork to keep up with. I am lucky my vet is so great and always willing to help me get some money back.

Our experience with Trupanion has been great! The claims have been paid in a timely manner and everyone we have dealt with at Trupanion has been very nice and helpful!

Our experience with Trupanion has been great! The claims have been paid in a timely manner and everyone we have dealt with at Trupanion has been very nice and helpful!

I couldn't rave any more about an insurance company. Pets Best is a wonderful one at that and staffed by true animal lovers too! I haven't had the best experiences with other pet insurance providers, but continue to be surprised by the level of service Pets Best has provided.