5
out of 5
Verified
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5
out of 5
Verified
When my puppy was very young she had to undergo a very expensive surgery.
When my puppy was very young, she had to undergo a very expensive surgery. This event made me realize the importance of having health insurance for my pet. Trupanion insurance was recommended to me from a Vet. Unfortunately, my Vet does not participate directly with Trupanion, but the process of submitting a claim to Trupanion is made relatively easy. In addition, when ever I have any questions, the phone representatives have always been very helpful. Once my claim is approved, reembursment has always been made quickly. The cost of the policy is similar to that of other insurance plans. Having Trupanion reduces my financial concerns should my puppy become sick or have an accident.
- INSURER: Trupanion
- POSTED: 04/23/2023
- BY: Ilona
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Helpful friendly staff
Because it was a helpful process
- INSURER: Trupanion Canada
- POSTED: 04/23/2023
- BY: Robert
- BREED: Lagotto Romagnolo
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Very happy, with trupanion !
Thank you so much to be there ,Jasmine would probably not be with us, if you were not there to help !?
- INSURER: Trupanion Canada
- POSTED: 04/23/2023
- BY: Francine
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Good customer service and easy claim process
Highly recommend MetLife if you’re looking for pet insurance there rates are reasonable. . Good customer service and easy to file a claim.
- INSURER: MetLife
- POSTED: 04/22/2023
- BY: Gloria
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
1
out of 5
SEVERELY disappointed in Fetch!!!
My husband and I are severely disappointed in Fetch. We have had 6 pets insured with them since 2014 (used to be called "Go PetPlan"). We finally have a big claim for one of our cats and they denied us coverage because our cat didn't get an annual during COVID. However, they still willingly took our money for his policy these last three years. Stay very far away from this company. Complete lack of compassion.
When our pet developed an ACUTE kidney issue (never had issues in the past - the ER vet believed it was a kidney stone that destroyed his kidney), and we realized how critical his situation was, we jumped at the chance to save his life because we THOUGHT that Fetch had our back so we went forward with his care to save his life. We were gravely mistaken. Thank you for putting us into a financial hole. Your company clearly values money over life.
Hey Fetch,
Here's some business advice for you - if you truly care about the people putting money in your pocket everyday, perhaps send out some regular reminders RE: the annual physical. Taking my money without reminders is disgusting.
I will never be recommending Fetch to anyone ever again. In fact I will be recommending everyone to stay far, far away from this company.
- INSURER: Fetch
- POSTED: 04/22/2023
- BY: Jennifer
- BREED: American Shorthair
- AGE OF PET: Over 11 years
4
out of 5
claims
I have been a client for years ..since covid and even before the turnaround for claims reimbursements is way too long .numerous phone calls have to be made stating all the information is not there and many times was faxed from the veterinarian and still ASPCA says they did not receive when in fact shows that the fax was sent so I decided to start sending my own documents on the phone and still have trouble with that not being received..bottom line takes way too long to be reimbursed...
- INSURER: ASPCA
- POSTED: 04/22/2023
- BY: CELESTE
- BREED: Border Terrier
- AGE OF PET: 7 - 10
5
out of 5
Perfect
Great customer service. No rushing, make sure your questions were answered, and you are satisfied with the response. They have processed the claims as promised, with quick reimbursement. I could not be happier. We have recently added our new Aussie with no issue. I highly recommend Pet First for the policy of your choice.
- INSURER: MetLife
- POSTED: 04/22/2023
- BY: Nathan
- BREED: German Shepherd
- AGE OF PET: 0 - 3