Find and read reviews with confidence

Seems I had just returned home when I received an email stating that my claim had been honored. Check is on the way!

Impressed with the ease of claims process and the speed of payment.

I have submitted two claims so far. The first claim covered most of my $250 deductible. But the next claim I filed was covered to 90% of the last vet bill. I was delighted that the claim was paid quickly and the payment process was outstanding, I will continue our coverage as it is very good. Thanks.

I have Never been so impressed with any company. These folks really care about you And your pet and realize the stress involved in medical issues, especially emergencies. They go above and beyond to ensure the care for your furbaby is met without the added stress of worrying about the costs. Thank you Trupanion!

Excellent service at a great price. Great deductible and a wellness policy that makes sense. In my opinion this policy is mandatory for responsible pet owners.

I had a question about my deductible and how it applied to this claim and received a prompt phone call from a courteous, friendly and professional Customer Service rep.

Mostly filing my claims has been a positive experience. Claims are easy to file, Pets Best is relatively quick about processing them and reviewing them. However, on one of my most recent claims, Pets Best said that nothing on my invoice was covered, although I know at least one thing should have been.

Best pet insurance out there!! ❤️

I had pet insurance with Trupanion which was going quite well. Until year 2 when they decided to increase my deductible and I called to cancel. I was given some options of switching to a higher deductible to lower the monthly payment and asked the rep to email the options. I then called back and requested to go with one of the other plans. Now I after I saw two charges on my account for the lower payment and the original higher option I sent an email asking if the plan had been canceled. A member named Lucas then took it upon himself to cancel my entire plan. I called and emailed and explained that was not what I had asked for. He said there was no way to reverse it and I have been emailing/calling since March of 2018 to try to fix his problem. Mainly for him to be held accountable for doing that. If I didn't have the funds to take care of my pet he would have died because of Lucas. He is obviously not concerned about anything other than covering his self in the process. I also have been asking to speak with a manager and have just been passed around. Sitting on hold again waiting for someone to answer. Its the principle of what he did that is so frustrating and my pet that suffered bc of it.

I am so pleased with my coverage for Heinrich. Excellent turn around time. And when I used the vetline I was provided with reassuring, calm emergency advice. I am VERY pleased with my coverage and I have recommended it to several friends.