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I have had a great experience with Healthy Paws Pet Insurance. I adopted a rescue, Noel, who is a dachshund/beagle mix. Because dachshunds can be prone to back and teeth issues, I decided to get insurance for her. Even though she has, thankfully, not had any back or teeth issues, so does occasionally suffer from G.I. upset and recently had a small mammary mass removed. Healthy Paws makes it very easy to submit claims and the checks come right on schedule, each time. Any time I've called, a live representative has helped me successfully navigate the issue. Their customer service people are incredibly responsive, articulate, informed about the service and caring about the pet involved.

Saber broke his toe while playing in the yard. Because it was not healing after several months, the vet said the best treatment would be to remove the toe. She did one more x-ray before the surgery and found it was finally starting to heal and canceled the surgery. Because of the broken toe, Sabers degenerative myelopathy progressed faster without exercise because he had to rest while the toe healed. His toe is now finally healed and he is back to running again but now uses a dog wheelchair. Pet"s Best was extremely helpful in paying for his vet bills because I couldn"t have done it otherwise. Thank you."

Very friendly, helpful, and NOT intimidating...thank you.

Very friendly, helpful, and NOT intimidating...thank you.

We first joined Healthy Paws in March of 2014 with our Boston Terrier, Marino. A couple of years later, we adopted our second Boston Terrier, Finn, and immediately enrolled him in the plan as well. Thankfully, we did not have to file our first claim until a few years later in January 2017. On New Years Day, as we were on a walk with the dogs, we noticed a large abscess on Marino's backside. We rushed her to the ER where they sedated and drained her anal gland abscess. Aside from the deductible and Doctor Visit fee, our bill was covered (90% per our plan) by Healthy Paws. A few weeks later, Finn had to have 3 molars removed due to fractures in his teeth and infection. We brought Finn to the only Certified Veterinary Dentist specialist in Western PA, and again Healthy Paws covered all of the costs aside from our deductible and Doctor visit. Also, they covered his "pre-surgery" workup including chest x-ray and blood work. We HOPE to never need Healthy Paws service again, but we will be a lifelong customer. The claims process was hassle-free. We simply took a photo of our invoices and uploaded to the Healthy Paws app. Then we had our vet's send Marino and Finn's complete records to Healthy Paws. They reviewed the records and sent us a reimbursement check within weeks. We are very satisfied with their coverage!

Worst pet insurance company ever

I took my beloved Bella to emergency due to acute kidney issues. She ended up staying in hospital for 5 days. I was able to concentrate on her health and not worry. Healthy Paws processed and paid my claims before I got my credit card statement. They emailed me to check up on her progress. My own doctors don't even do this!

My Pup Lenny was vomiting and was very uncomfortable. You as Pet People understood my concerns. I had to rush him to the Vet and they did tests and blood work and gave him meds. to ease his pain. Thank Goodness the tests didn't show any really serious issues. Next day I submitted the Vet. visit bill to ASPCA Pet Insurance. I was immediately contacted and had a settlement within 7 days. I am so Happy I purchased his Insurance and I am impressed at how fast it was handled. Also a follow up phone call inquiring on how my Lenny is doing. They cared. Thank you all.

We found a bump on our Dog Daisy, went to the Vet's and found that Daisy had a MASS/Tumor. Embrace Insurance covered about all the expenses, from the post-surgery all the way through to the post-surgery. No question our run around, once all the claims were submitted, it took Embrace only a few days to reimburse me about 95% of all the surgery’s cost. I would not know what I would have done or how I would have covered the cost if it was not for Embrace Insurance.

Worst company ever I've had them for awhile and submitted two claims. And both were denied. Why have insurance if I still have to pay the whole bill.