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Such super and caring service. Without Embrace we would have had to put our sweet Mo to sleep. Embrace is also very fast at processing pre-approvals and claims.Our Mo developed a vaccine induced fibro sarcoma. A very aggressive cancer which in addition to surgery required expensive radio therapy to save his life. Thank you Embrace.

We have used three different pet insurance companies and BY FAR Healthy Paws is the very best. They outdistance, by a wide margin, the other companies. They are extremely fast to process claims. They are very fair. And when claims are settled is it clear as to how the decision was made. In every case we have submitted there have never been any "gotcha" situations. They reimburse exactly as advertised. And what I find so charming and sweet of them is that after (for example) the most recent event with our dear 8-year old Golden, Healthy Paws followed up with a personal email asking how she was doing! Other than picking our vet clinic, going with Healthy Paws was the best decision we have made for our dogs. I highly, highly recommend them to anyone who wants the very best care for their animals.

We purchased Healthy paws insurance for our dog when we got him as a puppy. He is a King Charles Cavalier Spaniel. We knew the breed had some rare health issues so just in case, we purchased insurance. We had him about a year when he was diagnosed with SM (syringomyelia). The diagnosis and treatment was extensive and expensive. Not only did the insurance cover the treatment, but they processed the claim quickly and efficiently. But the thing that really sold me after the fact was the phone call. A simple call just to check on him. How was he doing? How were we doing? That care and concern was amazing and I knew we made the right choice with the right company. Four years later, and at a new home, he finds an old peach pit in the yard and shallows it whole. Blocking everything and requiring surgery. Again claims were processed quickly and follow ups (this time via email) inquiring about his health and care. I've never had ANY insurance company check to see how things were going. Just a call or email to check on us. I love this company and highly recommend them.

When Linus, a Coton de Tulear joined our family four years ago I made sure on investing on a good Pet insurance. I looked into a lot of insurers and decided to take a chance with Healthy Paws. I have to say it is one of the best decisions I have ever made. Healthy Paws has been such a blessing to us and Linus. They have come through for us in spades in two major health issues with our beloved pet. The first one was major stomach issue which required an endoscopy costing over two thousand dollars. At first, we were unsure whether Healthy Paws would actually reimburse the covered amount....and if so maybe the reimbursement would take ages. Nothing could be further from the truth. After submitting the invoices the funds came in less than a week, with no hassles or drama. The second unfortunate incident happened about a month ago when Linus was diagnosed with a herniated disc (Intervertebral disc extrusion). He was in danger of having his hind legs paralyzed and required immediate surgery. Upon hearing the entire cost of the procedure (MRI/Hemilaminectomy), our knees sort of buckled but we felt renewed hope knowing that Healthy Paws was going to be there for us. Thank God the procedure was a success and Linus is no longer in pain and recovering well. All throughout the process we were confident that Healthy Paws was going to back us up all the way. We even received a thoughtful email ten days after the surgery, checking in on Linus' progress! Through their help we will be able to enjoy more priceless years with our dear Linus. Healthy Paws is a cut above the rest and I would absolutely recommend them to any new or existing pet owner. Their customer service is exceptional and reliability is nothing short of outstanding. They don't just offer insurance but the peace of mind that they'll be there for you and your pet in the most trying of times.

I have had Pets Best for 5 years--switched from ASPCA. I changed because Pets Best offered better value IMO. Never had a claim that met the deductible until recently. Claim form was so brief, I did not know what to do. I had expenses from multiple providers. I called, the rep said use one form or multiple, whatever was easiest for me. I used one and faxed it and my receipts. Got email confirmation of receipt in 2 business days. Claim was processed and paid in a week. Website is clean and easy to navigate. Claim info is printer friendly. And, last but not least, reps are kind, friendly, helpful and knowledgeable. They can help you choose the best policy as well as explain claim processing. I will definitely stick with Pets Best for any future pets and would recommend it to anyone with pets they love. Affordable coverage there when you need it most.

It was very easy to submit the claim and the claim was processed quickly and payment made promptly. Very satisfied with the process. Thank you!

One of our dogs had an emergency room visit on December 20; after numerous contacts and several delays, we just received the claim check yesterday (February 28). Although the people were consistently helpful, we felt as if we needed to keep prodding to get the claim processed and accepted. This is our first experience with Embrace, and it may be that initial claims require more paperwork and processing than future claims will. We will wait and see for now.

I received reimbursement check within 1 week of submitting my claim, I am very satisfied with pets best.

How often can you use those words in relation to insurance of any kind. They're customer service is very friendly, clear and easy to understand. They respond immediately to your claims and with payment. Which makes the whole process completely stress free, leaving you with more time to spend taking care of your four legged family member.

Healthy Paws!! If health insurance companies for humans were as efficient as Healthy Paws we wouldn't have any worries in life..... A few months ago we purchased a beautiful pure breed English bulldog puppy. Knowing the traditional issues that English bulldogs bring with them we decided it would be prudent to purchase an insurance plan for him. Sure enough, a few weeks ago he developed aspiration pneumonia (very common in this breed) and had to be hospitalized for 36 hours. He recovered well, but an expensive medical bill was waiting for me when we checked him out of the hospital. This is where Healthy Paws came in. Their health app is absolutely amazing...I just clicked on the app, snapped a picture of the hospital invoice and hit the submit button. EXACTLY one week later I had my reimbursement check from them - I was absolutely astonished. Not only that, I also received a personal email from Mr. Tim Weiss (Claws & Paws Protector) asking me about Rocco's progress! I absolutely LOVE this insurance company and you will too....you won't regret it. Regards, Alex