Kris
2 years ago I had to use my policy when my other dog was injured. Turn around on claims took about 24 hours. Now it is days and weeks for claims to be processed. This is very horrific as most vets are not online for direct pay with Trupanion. I can't afford to continue certain treatments not knowing for weeks if a claim will be reimbursed, or having to wait weeks for reimbursement. For 10 years, I have recommended Trupanion for everyone I know with a pet, but this go around has been taxing as it comes while my sweet pup is dying. I got insurance to not have these financial worries when my pups are sick or injured. It is absolutely devastating. Please hire enough staff to rapidly turn around claims again.
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Kris
- BREED:
- AGE OF PET: 0 - 3
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Suzanne
Our veterinarian was able to submit the claim directly to you which made the process so easy. Thank you!
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: SUZANNE
- BREED:
- AGE OF PET: 0 - 3
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Very friendly and very professional
Very friendly and very professional
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Lourdes
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Because he answered my questions .
Because he answered my questions .Nice to talk to.??????
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Donna
- BREED: Miniature Schnauzer
- AGE OF PET: 0 - 3
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Trupanion enrolment experience
Itâs self explanatory with different options
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Cavelle
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Because she was very compassionate helping me with my account changes after my furbaby passed away.
Because she was very compassionate helping me with my account changes after my furbaby passed away.
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Helen
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Coal - Black Long Haired Chihuahua
No Hassle. Nanin great representative. Although, there are a couple other companies out there that don't charge registration fees and offer a few more items, I felt worth trying as new pup.
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Marlene
- BREED: Long Haired Chihuahua
- AGE OF PET: 0 - 3
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Super
Parce que vous convrez bcp de choses
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Lisette
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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