Prompt response to claims and great customer service
This is the second dog we have had covered in a Trupanion plan. Our 1st dog never had a claim until she was 13 years old. I didn't even know the process and if they would cover her surgery at a specialty hospital. I was pleasantly surprised with the coverage and the kindness of the customer service rep.
We adopted a young rescue dog in the fall last year and put her on the plan. The offerings are even more comprehensive and in keeping with the times. So we added a rider that would cover alternative treatments.
I didn't think we would be actually using the coverage for many years, but our playful 2 year old developed an issue with her eye. It is taking more time than we expected but the response to the claim submission is astounding. A recent claim was submitted by the vet office yesterday evening and I received a response by the time I woke up this morning with the outcome.
Thank you for the peace of mind.
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Michelle
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Because you were able to pay my vet upfront and quickly.
Because you were able to pay my vet upfront and quickly. Thank you
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Stephanie
- BREED:
- AGE OF PET: 7 - 10
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Benefits not easily stated
Benefits not easily stated
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Wafic
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Hassles free
It was easy to understand
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Deborah
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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The staff at Trupanion is very friendly and knowledgeable.
The staff at Trupanion is very friendly and knowledgeable.
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Rebecca
- BREED: Ragdoll
- AGE OF PET: Over 11 years
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Everyone was pleasant that I spoke with and made a stressful time manageable thank you
Everyone was pleasant that I spoke with and made a stressful time manageable thank you
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Lourdes
- BREED:
- AGE OF PET: 0 - 3
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Mi experiencia ha sido buenÃsima en la misma semana q asegure a mi mascotas tuvo un accidente la compañÃa Trupanion ha correspondido excelentemente con los reembolsos gracias q existe esta compañÃa
Mi experiencia ha sido buenÃsima en la misma semana q asegure a mi mascotas , tuvo un accidente , la compañÃa Trupanion ha correspondido excelentemente , con los reembolsos , gracias q existe esta compañÃa
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Mirta
- BREED: Toy Poodle
- AGE OF PET: 0 - 3
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Friendly staff that is empathetic to our needs.
Friendly staff, that is empathetic to our needs.
- INSURER:
Trupanion
- POSTED: 04/19/2023
- BY: Daniel
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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I choose 10 because I have always been very pleased with your pet insurance.
I choose 10 because I have always been very pleased with your pet insurance. I tell everyone I meet with puppies how important it is to have pet insurance. I recommend Trupanion for 12 years and hopefully a good many more years of my and Etta's lives.
- INSURER:
Trupanion Canada
- POSTED: 04/19/2023
- BY: Nancy
- BREED: Havanese
- AGE OF PET: Over 11 years
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