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Nationwide Pet Insurance has been a lifesaver. This is the first year my husbands employment has offered pet insurance, and it has definitely been worth it. Just taking your pet to a vet for a regular physical is expensive, but if a problem occurs it can come down to loosing your baby. We lost a dog we had for ten years and. spent all our money trying to save him. Now that we have pet insurance I make sure our Reese is healthy and is taking any medication she may need and any tests she may need to ensure she stays with us as long as possible. The new year is upon us and we will definitely be renewing her pet insurance. Thank you for caring for our Reese. She is part of our family and I don't know what I would do without her

The best! We have had healthy Paws for our three yorkies for several years. Worth every penny!

Customer service is very important to me. Every encounter that I have had with any service representative has been impeccable... Thanks Nationwide for training the best. The services that are offered are a plus... I love the calls to check on my dear Lucy, the access to the Vet line is also wonderful. Go Nationwide Go!

Was kept informed of all decisions and was able to correct mistakes I made on the claim. Was also reminded to fix mistakes!!

Very good, prompt in handling claims.

My reimbursement was needed. My dog has to be on a low fat diet royal canine she was sick for the second time from regular dog food. Nationwide pet insurance was offered through my employer. I am so happy I chose Nationwide.

I’m so glad I have the insurance, my dog has really bad allergies and the pills with injections are very costly. My dog had an accident at the park tripped on a hole and messed up her leg pretty bad. Nation wide paid 90% of the surgery. When it rains it pours, months later my dog was limping on the same leg. The screw that they put in there was being rejected by my dogs body. Again another costly surgery. I’m so glad I was able to say do whatever it takes we have insurance for her. She is doing well so far.

Claims are quick and easy with the app. Most claims are processed with a few weeks. If I could change anything it would be to cover preventative medicine and to auto deposit claim refunds versus sending an email to confirm.

I think the claim process is easy and efficient. I love the direct deposit, and I always receive an EOB. Henry is my baby...and you all help me in giving him the best care possible!

Based on the times we live in I think it takes too long for the claim to be processed. Also you guys only prefer to communicate via email which made sense several years ago. Text messages, and live chats on the site is today's preference. Need to get a little more efficient with your processes and communication. Also submitting a claim as an attachment on the site should be offered to your clients. Faxing is so outdated. Emailing is an additional step that can be avoided.